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JWMJWM's avatar
JWMJWM
Explorer | Level 4
7 years ago

Smart Sync doesn't work for Logic Pro files

I'm experiencing an issue with smart sync.   It works perfectly for all my files, exept for Logic Pro X Files.    When I right-click and choose 'online only' it syncs, sets the icon to the grey o...
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  • Rich's avatar
    Rich
    6 years ago
    oliespink wrote:
    ... they have said an application is using the files so it’s not a problem with Dropbox, that’s not the case as far as I can tell and I am totally stuck, did you manage to get this sorted?

    Yes, and it wasn't a Dropbox issue. It was the antivirus I was using. An update to the antivirus corrected the behavior.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

It's not just Logic Pro files, or Mac.

 

I have a Windows 10 laptop. I set the everything in Dropbox to be Online Only. After hours of indexing and syncing, the process completed but there was still more than 10GB of files stored locally (not counting the cache folder). These files and folders were clearly marked as Local, and not Online Only. So I attempted to set one of those folders to Online Only again. Like JWMJWM above, the folder started to sync, turned grey to signify that it was Online Only, then immediately syned again and was back to Local.

 

The next step was to uninstall Dropbox and remove the entire Dropbox folder. I then reinstalled Dropbox and when presented with the option during install, selected Online Only for the entire Dropbox. Again, after a couple hours of indexing and syncing, the majority of my Dropbox was Online Only but the same 10GB or so of files and folders mentioned above were Local once again.

 

When attempting to set any of the files within those folders to Online Only, this is what happens...

 

 

No matter what I do, I cannot set those files to be Online Only without them re-syncing back to Local. It's the same for any files or folders included in the 10GB.

 

Tagging Ross_S

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