We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
JWMJWM
7 years agoExplorer | Level 4
Smart Sync doesn't work for Logic Pro files
I'm experiencing an issue with smart sync. It works perfectly for all my files, exept for Logic Pro X Files. When I right-click and choose 'online only' it syncs, sets the icon to the grey o...
- 6 years ago
oliespink wrote:
... they have said an application is using the files so it’s not a problem with Dropbox, that’s not the case as far as I can tell and I am totally stuck, did you manage to get this sorted?Yes, and it wasn't a Dropbox issue. It was the antivirus I was using. An update to the antivirus corrected the behavior.
zanerk
6 years agoExplorer | Level 4
I have the same problem... Did you find a solution?
- Brian L.305 years agoNew member | Level 2
I've been looking for a fix for a bit related to Logic X files not smart syncing correctly and the above is NOT the solution. Dropbox treats logic files (packaged files) as folders and inside there are several other folders. Seems something odd is happening in there.
The easiest way I found was:
Access your DB with a web browser
Navigate to the file (it will be a folder)
Inside the folder, go to Resources and look for ProjectInformation.plist.
Simply remove file name extension (.plist) and the file will now sync to online only. DO NOT DELETE THIS FILE OR YOUR PROJECT WILL BE LOST!
Note that if you want to open the project again, you'll need to add back .plist to the file name.
So, yeah, if you have a thousand logic files like me, it's not the best solution, but it works.
Another solution is to zip up the file before you sync.- oliespink5 years agoHelpful | Level 6
Thanks for this info, but like you there is no way i am doing this for each session, its crazy why dropbox wont reconise this as a problem and fix with an update, I mean we are paying for a sercice and at the moemnt its not working as intended.
- pomp5 years agoHelpful | Level 6
Same problem here, also got a thousand logic project files that won't online sync correctly..
And to do that .plist thing doesn't feels like the best solution either.
well, let's zip old projects and then choose online sync, then you at least save a couple of minutes downloading when needed but still feels very unessessary.
- oliespink5 years agoHelpful | Level 6It’s ridiculous they won’t recognise and acknowledge this problem it’s been around for ages now, I pay for the pro account and very soon will need to upgrade to business, when I move up to the business account I will be putting more weight on to them about this bug, there support service has a lot to be desired.
- Rich6 years agoSuper User II
If a file doesn't stay set to Online-only, then an application or some other process on your computer is accessing the file, causing Dropbox to download it again. In my case, it was my antivirus attempting to scan the files.
You'll need to figure out what application is accessing the files, then prevent it from doing so.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!