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sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
 
Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago

Thanks for the quick reply Jay.

The problem has been solved, restarted my computer twice and then it was working again. Strange but everything is A ok now.

 

THanks again!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for getting back to me! If you just upgraded to a plan with Smart Sync, usually a reboot is needed for the desktop app to register the change and provide those options.
     
    If this wasn’t the case in your instance, then it might have been a gremlin in the machine, and rebooting scared it away!

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