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Forum Discussion

sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
vipbrands's avatar
vipbrands
New member | Level 2

hello I have the same problem no smartsync option when I right click-

there are green ticks dropbox is up to date and i have rebooted sevral times  outlook 365

what can I do

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi vipbrands, only Dropbox Professional or Business plans plans offer Smart Sync. Could you check on this page to see if you’re on one of these plans?
 
Thanks in advance!
  • swillison's avatar
    swillison
    New member | Level 2
    6 years ago

    Hi Jay:

     

    I have been added to a dropbox business plan.

    I do not have the smart sync option.

    I have rebooted my computer as indicated above, I still do not have the option.

    Help.

    Thanks.

    Sabrina

      • IrisDR's avatar
        IrisDR
        Explorer | Level 4
        6 years ago

        I have the same problem: Smart Sync not showing in context menu. I have Windows 10 and a Dropbox Professional subscription and have restarted several times.

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