Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago
Solved

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!   ...
desktop
sync
  • Jay's avatar
    Jay
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
KarinLomes's avatar
KarinLomes
New member | Level 2
6 years ago

That's it! It says it isn't enabled. But nothing happens when I click enable.

Thanks so much for the help!

  • KarinLomes's avatar
    KarinLomes
    New member | Level 2
    6 years ago

    Its working!! The reboot did it, as my security settings were already good to accept system extensions.

    Thanks a million Walter!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      You're most welcome KarinLomes - I'm glad I could help :grin:

      Have a great rest of your day!

      • abcdefgarin's avatar
        abcdefgarin
        New member | Level 2
        5 years ago

        Hi,

        I am having a similar issue, but only with certain files. After making a file local, I am unable to make it online-only again. The option disappeaers from the context menu. Other files in the same folder still have the sync option showing up in the context menu, just not the ones I've made local.

         

        I've tried restarting. Moving the files to different folders. Renaming them. Etc.

         

        Same folder, different file. This is with the sync option missing.      Same folder, different file. This is with the sync option available.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!