Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

VAAust's avatar
VAAust
Helpful | Level 6
12 months ago
Solved

Some shared links have expired on my Basic account, even though I didn't set an expiration date

Hi, I've added a few shared folders, some with music files, one with two image file, and three with a single image file each.  The links to the three with a single image file have all expired, but AL...
Share
Shared Folders
  • VAAust's avatar
    VAAust
    12 months ago

    Hi, I found the problem, and hopefully fixed it!  The URL's were the shortened ones, instead of the longer ones...  I can't remember if I saved the wrong ones, or they simply converted to the shorter ones within a week or two... though I'm sure I tested them whilst NOT logged in to my a/c...    If it happens again, I'll come back to this thread and we can see if there is indeed an issue with the Dropbox website... thanks! 🙂

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi from me too, VAAust. This is odd indeed, as being on a free Basic account doesn’t allow setting expiration dates on your links anyways. 

 

Can you send over a screenshot of what you see when trying to access one of those links via an incognito window on your browser instead?

VAAust's avatar
VAAust
Helpful | Level 6
12 months ago

Hi, had to take a photo of the screen with my phone, as the red message disappeared when I tried to use Preview to take a screenshot... hope this helps you understand what's happening, and why three folders get this message, and all the others do not...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for the screenshot! It looks like this error is about the Dropbox website, and not the shared link necessarily. 

     

    Can you send me one more screenshot of the shared link URL you’re getting this error for? I’d like to make sure there’s nothing wrong there.

    • VAAust's avatar
      VAAust
      Helpful | Level 6
      12 months ago

      Hi, I found the problem, and hopefully fixed it!  The URL's were the shortened ones, instead of the longer ones...  I can't remember if I saved the wrong ones, or they simply converted to the shorter ones within a week or two... though I'm sure I tested them whilst NOT logged in to my a/c...    If it happens again, I'll come back to this thread and we can see if there is indeed an issue with the Dropbox website... thanks! 🙂

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Awesome news VAAust!

         

        We'll be around in case you need us. Have a great Thursday! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!