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Forum Discussion
Solved
Sync icons are no longer visible after Dropbox update on Windows
Hi there,
Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in the registry to make sure they weren't bumped out by OneDrive and Google but this is not the case. I'm not sure how else to get them back? Any help would be appreciated. Thanks!
Dropbox automatically updated and ever since I can no longer see the sync icons on my files.
If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, gstewart3000.
Is it just the sync icons that are missing or are you missing other Dropbox items?
For example, if you right-click a file in your Dropbox folder, do you see all the expected Dropbox options?
What do you see when you hover over your Dropbox icon? Is the app syncing as normal?
And what is your computer's OS version?
Let me know and we'll go from there.
Hi there,
It's just the sync icons that are missing, everything else seems to be working as normal, including all of the Dropbox options on the right-click menu.
I have the SAME problem with new Dell laptop and Windows 11. My 4years old Dell with Windows 10 is fine!
- Rich
Super User II
Dropbox automatically updated and ever since I can no longer see the sync icons on my files.
If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.
Thanks, I've now realised this was the issue!
