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KC805's avatar
KC805
Explorer | Level 4
3 years ago
Solved

Vault - Files are not accessible through my Dropbox folder.

Hi there!   I had to reinstall Dropbox on my home computer and now my vault folder and all the files have little clouds next to them and I can't open them from my Dropbox Folder on my computer.   I...
desktop
Dropbox Vault
sync
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, KC805!

     

    If you right click on your vault and choose to "make (it) available offline", are you then able to open your files?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey KC805, welcome to the Community!

 

Do you mind sending over a screenshot of the icons you mention, so that I can have a visual? 

 

Also, what’s the exact OS version of the computer on which you’re having this issue? 

 

Keep me posted.

KC805's avatar
KC805
Explorer | Level 4
3 years ago

Hi there!    I am using Mac OS 10.15.7       See the little clouds?     I cannot click on the files or folders and access them through my computer dropbox directory.   Thanks for looking into this.     

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to jump in here, KC805!

     

    If you right click on your vault and choose to "make (it) available offline", are you then able to open your files?

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