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Forum Discussion

Kat6's avatar
Kat6
Helpful | Level 6
4 years ago

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
Camera uploads
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  • Kat6's avatar
    Kat6
    4 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for clarifying that for us jeyyo 

 

Could you please clear the app's cache and let us know if this persists? To do this, please follow these steps: 

 

  1. Open the Dropbox Android app.
  2. Tap the menu icon in the top left. 
  3. Select Settings. 
  4. Select Clear cache.


Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
 

jeyyo's avatar
jeyyo
Explorer | Level 3
5 months ago

Clearing the app cache seemed to work!

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