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Forum Discussion

Howard G.2's avatar
Howard G.2
New member | Level 1
9 years ago

What does it mean when there's a red X on a file icon rather than a green tick?

  
Desktop
Sync
  • Rich's avatar
    Rich
    6 years ago

    A red X on a file or folder indicates a problem with that file or folder. A red X on the Dropbox icon could mean the same, or something else entirely. You need to hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac) and see what Dropbox is reporting.

    The Bad Files Check page is currently down. Dropbox is aware and working on the issue. There is no ETA at this time.

aSherlock's avatar
aSherlock
New member | Level 2

Oh really? That helped a lot! 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

Mark already explained how to see what that error is.

Mouse over the Dropbox icon on your status bar and see what it says. 

He's talking about the Dropbox application icon in your system tray (Windows) or menu bar (Mac). NOT the Dropbox folder.

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