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Forum Discussion
Windows not syncing with ereader, phone, or tablet
I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ebooks to Dropbox in Windows but they do not show up on any of my 3 other devices. Also today, I added an ebook to my Dropbox app on my tablet and it showed up right away on all the other devices, Windows included. Why is Windows not syncing things added to it with the other devices? Yet reflects items added to the other devices. I'm stumped.
It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated. I see all Dropbox files everywhere now. Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help!
- Jay
Dropbox Staff
Hi lesleydd, thanks for bringing this to our attention.
Are the files that you've synced from the Windows machine appear on the Dropbox site? Do the files in Explorer have a green tick on them?
What is the current status of the app when you hover over it in the system tray?
This will help me to assist further!
In Windows, the files are visible in the Dropbox app but show up no where else, ie no other devices. In Windows, I opened up Dropbox web site and the files are not visible there either. When I say "files", I mean only the six I added while in Windows on 11/3. I've added many similar files ( epubs) while in Windows throughout this year no problems and these are all visible and synced everywhere. It's only these six files that aren't syncing. There's nothing different about these six files...they're just epubs.
I don't see any green ticks in Explorer.
I open Dropbox app in Windows via File Explorer, then click Apps, then Rakuten Kobo to see my list of added epubs. So File Explorer is what is in the system tray. I'm using Windows 11 Home. I don't know what you mean by "current status".
Today (11/5), I've got Dropbox status in the system tray. Today-Yesterday-Last 7 Days. Everything I added from my Android tablet on 11/4 and 5 are showing. At the bottom it says updating 6 files - that would be the ones I added in Windows on 11/4. It seems stuck in updating mode. What do you suggest?
