Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Thank you for reaching out to us about this. We have identified an issuewiththeDropbox desktopapplication alpha build that was released on June 15th,which causedthe client to fail to load correctly on start-up.Our team have now resolvedthis issue.
If you have noticed that your Dropbox application has stoppedrunning as intended,pleasevisitdropbox.com/installto install the latest version.If you are on the latest version, please restart your device.
Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases andwould like tocontinue receiving early releases,please followthese steps.
We apologize forthe disruption this caused your workflows.If you have questions or concerns, pleaselet us know.
Does not work on any of my Mac's Two of them running Ventura and one still on Monterey (now also updated as it started on that machine with my Dropbox issues). The only way to get it temporarily working is installing the app again.
It installs 176.4.5108. then it upgrades to 178.2.762 and goes all bad from there. There is no way to stop the auto-update (as per the FAQ on the support pages but it is killing the app at the moment). It is taking way too long update quickly or rollback the update.
While it starting working again last night. Dropbox wasn't working this morning. I am now reinstalling Dropbox and turning off the early release option to see if that works.
Update, now it no longer starts at reboot (it hangs in activity viewer) and I get the error:
The application "Dropbox" could not be launched because a miscellaneous error occurred.
Contextual menus appear but do nothing when selected (share, send as copy, version history, view on dropbox.com).
However, files are apparently syncing to dropbox.com and to other Macs and PCs.
But on the macs, the green check mark status does not match the file provider icon status for each file.
I am on the early release because I use Adobe apps which require link activation. I was using 12.2.1 on my primary mac to avoid beta dropbox but a necessary macOS repair forced me to update to 12.6.6 😞
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Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...","body@stringLength":"1168","rawBody":"
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.
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OS: Apple Ventura 13.4
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M2 Proc
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While it starting working again last night. Dropbox wasn't working this morning. I am now reinstalling Dropbox and turning off the early release option to see if that works.
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While it starting working again last night. Dropbox wasn't working this morning. I am now reinstalling Dropbox and turning off the early release option to see if that works.
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Feel free to @ mention me with your questions about using the Community, send me feedback or just say hello!","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-09-20T03:23:23.666-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS03ODE0OTYtNjA4MmkxNjQ1RTk5RjAzMDA5QzAw"},"entityType":"USER","eventPath":"community:mxpez29397/user:781496"},"ModerationData:moderation_data:694021":{"__typename":"ModerationData","id":"moderation_data:694021","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:694021":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:781496"},"id":"message:694021","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:692042/message:694021","revisionNum":1,"uid":694021,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:692042"},"conversation":{"__ref":"Conversation:conversation:692042"},"subject":"Re: Can't open the Dropbox desktop application on Mac OS 13.4","moderationData":{"__ref":"ModerationData:moderation_data:694021"},"body":"
Hi everyone,
\n
\n
Thank you for reaching out to us about this. We have identified an issuewiththeDropbox desktopapplication alpha build that was released on June 15th,which causedthe client to fail to load correctly on start-up.Our team have now resolvedthis issue.
\n
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If you have noticed that your Dropbox application has stoppedrunning as intended,pleasevisitdropbox.com/installto install the latest version.If you are on the latest version, please restart your device.
\n
\n
Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases andwould like tocontinue receiving early releases,please followthese steps.
\n
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We apologize forthe disruption this caused your workflows.If you have questions or concerns, pleaselet us know.
\n
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Thank you.
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Same as all the other people have posted.
Does not work on any of my Mac's Two of them running Ventura and one still on Monterey (now also updated as it started on that machine with my Dropbox issues). The only way to get it temporarily working is installing the app again.
It installs 176.4.5108. then it upgrades to 178.2.762 and goes all bad from there. There is no way to stop the auto-update (as per the FAQ on the support pages but it is killing the app at the moment). It is taking way too long update quickly or rollback the update.
","body@stringLength":"603","rawBody":"
Same as all the other people have posted.
Does not work on any of my Mac's Two of them running Ventura and one still on Monterey (now also updated as it started on that machine with my Dropbox issues). The only way to get it temporarily working is installing the app again.
It installs 176.4.5108. then it upgrades to 178.2.762 and goes all bad from there. There is no way to stop the auto-update (as per the FAQ on the support pages but it is killing the app at the moment). It is taking way too long update quickly or rollback the update.
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I am still waiting for a responce from my previous request on the rewind, I guess I will have to wait till my subscription expires to get the old layout on deleted files
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Hey NB14 - thanks for your feedback on this. It's been noted in our system, but please let us know if you have anything else to add.
\n
\n
As for you now meemeemux, could you share your ticket ID from your support interaction so that we can look it up in our system?
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Update, now it no longer starts at reboot (it hangs in activity viewer) and I get the error:
The application \"Dropbox\" could not be launched because a miscellaneous error occurred.
Contextual menus appear but do nothing when selected (share, send as copy, version history, view on dropbox.com).
However, files are apparently syncing to dropbox.com and to other Macs and PCs.
But on the macs, the green check mark status does not match the file provider icon status for each file.
I am on the early release because I use Adobe apps which require link activation. I was using 12.2.1 on my primary mac to avoid beta dropbox but a necessary macOS repair forced me to update to 12.6.6 😞
