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axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi axe 

 

I assume that both accounts are already linked?

 

Which version of Dropbox are you using? Does it give any errors if you mouse over its icon on status bar?

  • axe's avatar
    axe
    Helpful | Level 5
    2 years ago

    Account are linked, yes. This works as expected in the web interface. And if I reinstall Dropbox and sign in to the personal account I am then offered to "Add" the business account.

     

    Dropbox version 187.4.5691.

     

    By mouse over, you mean over the Dropbox icon in the menu bar at the top of the screen? I'm not sure what you mean by status bar.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      HI axe, yes, Mark was referring to the Dropbox icon on the menu bar. If you hover over that icon, what message do you see? 

       

      It might be better to click it and see the full message on the bottom left of the app.

       

      Additionally, how many files do you have on the Dropbox Business team approximately?

      • axe's avatar
        axe
        Helpful | Level 5
        12 months ago

        The computer is in German, but I will translate. When I click on the menu bar icon I get a window that says at the bottom "Your files are up-to-date" At the top of that window it offers to add the linked business account. If I click "Add" nothing happens.

         

        I see also now that after this last round of completely uninstalling and reinstalling Dropbox the personal account does not synchronize. None of my shared folders appear in my personal Dropbox folder anymore (personal Dropbox folder is empty). Note that when I go to Dropbox.com through a web browser all shared files and folders are available as expected, both personal and business team.

         

        The Dropbox Team account has about 20 files with a total storage of maybe 5MB.

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