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Forum Discussion
Dropbox app freezing Windows Explorer
Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
I am using dropbox desktop app for many years without encountering any problems. Today, i tried to open the dropbox folder on my pc with windows explorer and it froze for about a minute before opening, same goes for every sub folder, i tried to reinstall the application, cleaning cache and temp files, nothing worked. I also noticed when i uninstall the application and try to browse the remaining dropbox folder, it works like a charm without any problem, but when i install dropbox, it starts freezing again. Any ideas?
My operastion system is windows 10 64bit.
I have the same problem. Did you find a solution?
- Jane
Dropbox Staff
Hey Pick_up_the_box, I’m afraid that I don’t have an update on my end, as the last ticket was closed in our system due to inactivity, however I’ll do my best to follow-up with you from where you've left off. I’m wondering if you’ve already tried any of the troubleshooting steps posted here previously, please let me know in your next message if possible & we’ll take it from there!
