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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi!

I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer.

I have tried several fixes, including making an exception for Dropbox in my Virusscanner and checking Firewall Issues. Also tried re-installing it (several times). 

Can you suggest an alternative fix?

Kind regards,

Oscar

Desktop
Setting up the apps
  • renatopcamara's avatar
    renatopcamara
    New member | Level 2
    5 years ago

    Hi everyone,

    Suddenly my windows file explore gets freeze when trying to opens dropbox folders on my desktop. The dropbox app it works fine.

    I have done the advanced re-installation but it did not fix the problem.

    windows version: build2020.07.09.serp_20b91c5a_31225_1_12725714

    dropbox version: v101.4.434

    Can someone give me some instruction on how to fix this problem?

    • biseyre's avatar
      biseyre
      New member | Level 2
      5 years ago

      Try Clearing your temporary files

      rum this string in cmd, temp and then %temp% delete all the files in these folders.

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