I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged with lots of buttons now greyed out. This has the disadvantage of not allowing me to adjust the folders I would like to back up. So I did unplug it and plugged it back in again to no effect. It seems to be backing up with the initial folder selection as expected though.
\nI am running version 161.4.4923 and Ventura 13.0.1 and the SSD is formatted as APFS.
\n\n
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Hi Hannah, the sync status says \"Up to date\" and the version no. is 182.4.6427.
Thanks
","body@stringLength":"118","rawBody":"Hi Hannah, the sync status says \"Up to date\" and the version no. is 182.4.6427.
Thanks
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Can you hover over your Dropbox icon and let me know what the sync status of the app is and which version you're currently using?
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Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:714623"},"body":"HI Jaquie D, could you try disconnecting and reconnecting the external drive while the Dropbox desktop application is running, and see if this detects and resumes the backup?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"176","kudosSumWeight":0,"postTime":"2023-09-18T17:55:03.964-07:00","lastPublishTime":"2023-09-18T17:55:03.964-07:00","metrics":{"__typename":"MessageMetrics","views":867},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:714783":{"__typename":"ModerationData","id":"moderation_data:714783","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:714783":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1418846"},"id":"message:714783","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:714783","revisionNum":1,"uid":714783,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:714623"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:714783"},"body":"I have done that but Dropbox Backup still says that the drive is unplugged.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":0,"postTime":"2023-09-19T09:01:40.757-07:00","lastPublishTime":"2023-09-19T09:01:40.757-07:00","metrics":{"__typename":"MessageMetrics","views":857},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":7,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:714795":{"__typename":"ModerationData","id":"moderation_data:714795","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:714795":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:714795","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:714795","revisionNum":1,"uid":714795,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:714783"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:714795"},"body":"Have you made any other changes to the machine, such as updating the OS, or making any changes to the external drive settings?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"128","kudosSumWeight":0,"postTime":"2023-09-19T09:40:20.730-07:00","lastPublishTime":"2023-09-19T09:40:20.730-07:00","metrics":{"__typename":"MessageMetrics","views":503},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:714800":{"__typename":"ModerationData","id":"moderation_data:714800","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:714800":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1418846"},"id":"message:714800","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:714800","revisionNum":1,"uid":714800,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:714795"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:714800"},"body":"No
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"4","kudosSumWeight":0,"postTime":"2023-09-19T10:00:06.202-07:00","lastPublishTime":"2023-09-19T10:00:06.202-07:00","metrics":{"__typename":"MessageMetrics","views":498},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:714836":{"__typename":"ModerationData","id":"moderation_data:714836","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:714836":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:714836","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:714836","revisionNum":1,"uid":714836,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:714800"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:714836"},"body":"Could you try rebooting the machine, while leaving the external drive connected to the machine, to see if this helps?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":0,"postTime":"2023-09-19T12:06:06.639-07:00","lastPublishTime":"2023-09-19T12:06:06.639-07:00","metrics":{"__typename":"MessageMetrics","views":484},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:715090":{"__typename":"ModerationData","id":"moderation_data:715090","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:715090":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1418846"},"id":"message:715090","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:715090","revisionNum":1,"uid":715090,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:714836"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:715090"},"body":"I have tried restarting but Dropbox Backup still says the drive is unplugged.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"79","kudosSumWeight":0,"postTime":"2023-09-20T06:38:52.710-07:00","lastPublishTime":"2023-09-20T06:38:52.710-07:00","metrics":{"__typename":"MessageMetrics","views":472},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:715142":{"__typename":"ModerationData","id":"moderation_data:715142","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:715142":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:715142","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:715142","revisionNum":1,"uid":715142,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:715090"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:715142"},"body":"Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"155","kudosSumWeight":0,"postTime":"2023-09-20T09:48:20.548-07:00","lastPublishTime":"2023-09-20T09:48:20.548-07:00","metrics":{"__typename":"MessageMetrics","views":460},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:715146":{"__typename":"ModerationData","id":"moderation_data:715146","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:715146":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1418846"},"id":"message:715146","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:636085/message:715146","revisionNum":2,"uid":715146,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:715142"},"conversation":{"__ref":"Conversation:conversation:636085"},"subject":"Re: Dropbox Backup shows external drive not plugged in even though it is","moderationData":{"__ref":"ModerationData:moderation_data:715146"},"body":"Yes sure, it's [Removed as per Community Guidelines]
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