Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Solved
Dropbox Capture doesn't open
Hi all, I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any vid...
Hi everyone!
Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!
Thank you for your patience 🙏🏽
Megan
Dropbox Staff
Dropbox StaffHi Alex_P, I'd be happy to help!
Have you tried uninstalling the re-installing the app by any chance? If not, can you give this one a go?
If you could also let me know the OS version that you have installed on your Mac, that'd be amazing.
Keep me posted!
Hi Megan,
Thank you for writing back.
I have tried uninstalling and reinstalling, to no result. I have MacOS Monterey 12.5 installed.
Let me know if there's anything else you'd like me to try.
Cheers!
I have the exact same issue. Tried uninstall and reinstall. Also MacOS Monterey 12.5. I was never prompted to sign in to my dropbox account. When I clicked on the app, it didn't do anything. However, it must be open because it won't let me remove it. I had to restart the computer in order to remove it and reinstall it. It still won't work.
- Megan
Hey guys, happy Friday to both of you!
Can you try connecting to a different WiFi or using cellular data, is possible?
Also, do you have any antivirus / security settings installed on your machine, by any chance? If you do, can you try disabling them temporarily, see if it does the trick?
Hi Megan, I tried connecting to cellular service and still no luck. I'm about to try shut down all programs and try to open dropbox capture and see if it works. I will be back with results shortly.
