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Alex_P's avatar
Alex_P
Explorer | Level 3
3 years ago
Solved

Dropbox Capture doesn't open

Hi all, I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any vid...
Dropbox Capture
Install
  • YoucefDropbox's avatar
    YoucefDropbox
    3 years ago

    Hi everyone!

    Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!

    Thank you for your patience 🙏🏽

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Alex_P, I'd be happy to help! 

 

Have you tried uninstalling the re-installing the app by any chance? If not, can you give this one a go? 

 

If you could also let me know the OS version that you have installed on your Mac, that'd be amazing. 

 

Keep me posted!

MichelleH2702's avatar
MichelleH2702
New member | Level 2
2 years ago

My Dropbox Capture has stopped working.  I tried reinstalling it, and can't because it is apparently open. It is NOT open.  I can't delete it either.  It seems to be blocking my default Mac recording option, and I can't record anything.  Need to resolve this urgently.  My OS is VEnture 13.4

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear about this, MichelleH2702. 

     

    Can you send over a screenshot of what you see exactly on your Mac computer, when trying to open/delete the app?

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