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Forum Discussion
Dropbox Desktop App crashing on Windows 8
I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us.
Any suggestions to what is causing this?
Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?
I'm experiencing the same issue. Windows 8.1 and the Dropbox App was quitting after a few minutes of starting up / indexing (icon would disappear from the bottom-right corner of task bar). I was using 3.4.1 but then saw there was an update to 3.4.4 so I installed that update but the problem persists. Not sure how to fix or whether its a compatibility issue with something else on my machine.
I have a Windows 8.1 pro VM that also experiences this behavior. The icon appears, seems to work for a while then is gone.
Kind of a bad deal for me as I use DropBox to keep this Win 8.1 VM in sync for remote development purposes. Hope there is a fix soon.
I have to add, that I have another Windows 8.1 Pro real machine running a core i7 that dropbox 3.4.6 runs just fine on.
I'm seeing similar as well on my Win 8.1 Surface Pro 3. Dropbox crashes at some point with no error and it isn't until I notice that the icon is missing from the notification area, or that I don't see an updated file that I was expected that I realize it. In most cases I'm able to just relaunch, but occasionally it requires a reboot even after verifying that there is no Dropbox related executable in Task Manager. There is nothing telling in Event Viewer, nor is there anything in the logs folder in the Dropbox AppData directory. Is there a way to enable logging on Dropbox so I can try to capture an exception for you?
The same issue is happening with me. my dropbox keeps crashing, in the Even Viewer I see Event ID 1000 and it's saying Faulty Application poitning to the dropbox.exe
Has there been a fix for this yet? Seems like a common problem.
I'm also having this problem...
Typically, I notice that my files aren't up-to-date and that dropbox isn't running (although I never closed it). When I restart dropbox, it says 'starting' for some time...maybe five minutes or so and then the icon just disappears. No crash notice, just quits silently.
Running 3.6.7
Also is a problem for me on v3.8.5, with the dropbox silently crashing, no error messages.
Hi Ritu,
About a half hour without crashes so far, looks like the experimental build works, thanks!
for me it works. still running after one hour.
previuosly dropbox silently crashing with no error messages after few minutes
:-)
