You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

anonymous's avatar
anonymous
10 years ago

Dropbox Desktop App crashing on Windows 8

I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us.

Any suggestions to what is causing this?

  • Daniel F.32's avatar
    Daniel F.32
    New member | Level 1

    John, any other suggestions to get some debug information so I can figure this problem out?  This is causing some issues with updates to in use files and I need to know if I should start looking for another software solution.

  • Амгалан Б.'s avatar
    Амгалан Б.
    New member | Level 1

    it crashes on windows 10 too

    i didn't believed dropbox crashes windows startup, but i believed after uninstalled the dropbox

    it steel crashes or did they fixed this problem?

    im almost quiting and start using onedrive

  • Mario K.'s avatar
    Mario K.
    New member | Level 2

    Hello ALL:

    I`m facing the same problem for a while on computers running iOS, Windows 8.1, 10 and Server 2008.

    Based on the above posts, it is a general issue and Dropbox team is not being able to fix it. 

    I am very concerned about this, once Dropbox is the tool choosen to keep my server and remote notebooks sync.

    Should I change Dropbox with another solution or is there a fix comming soon?

    Please advise.

    Thanks.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!