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Forum Discussion
Dropbox Desktop App on Mac OS X 10.11.
On my MacBook Pro I have OS X 10.11.6 El Capitan running. Since today the dropbox app does not work any more. I have already reinstalled the dropbox app, deleted the .dropbox folder and loaded system updates within 10.11., but it still crashes immediately after starting it.
Here is the error log from console:
Process: Dropbox [2630]
Path: /Applications/Dropbox.app/Contents/MacOS/Dropbox
Identifier: com.getdropbox.dropbox
Version: 52.4.58 (52.4.58)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Dropbox [2630]
User ID: 504
Date/Time: 2018-06-21 15:31:12.791 +0200
OS Version: Mac OS X 10.11.6 (15G21013)
Report Version: 11
Anonymous UUID: B037AF64-0432-1264-216E-4007AC3C
Sleep/Wake UUID: F6D3CFD2-4EC6-43D4-BD98-369354AACF5D
Time Awake Since Boot: 7300 seconds
Time Since Wake: 2400 seconds
System Integrity Protection: disabled
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff929e6f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff929e63b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff84a76114 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff84a755dc __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff84a74e28 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff8f655935 RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff8f65576f ReceiveNextEventCommon + 432
7 com.apple.HIToolbox 0x00007fff8f6555af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff92ff1df6 _DPSNextEvent + 1067
9 com.apple.AppKit 0x00007fff92ff1226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10 com.apple.AppKit 0x00007fff92fe5d80 -[NSApplication run] + 682
11 com.dropbox.Tungsten 0x000000011248792a 0x112480000 + 31018
12 org.chromium.ContentShell.framework 0x000000011265fe56 0x112528000 + 1277526
13 org.chromium.ContentShell.framework 0x000000011265f444 0x112528000 + 1274948
14 org.chromium.ContentShell.framework 0x0000000112695fe3 0x112528000 + 1499107
15 org.chromium.ContentShell.framework 0x000000011268569d 0x112528000 + 1431197
16 com.dropbox.Tungsten 0x0000000112487935 0x112480000 + 31029
17 libffi.6.dylib 0x000000010dff5994 ffi_call_unix64 + 76
18 libffi.6.dylib 0x000000010dff4cd1 ffi_call + 1249
19 objc._objc.cpython-35m-darwin.so 0x000000010e7394a3 PyObjCFFI_Caller + 1875
20 objc._objc.cpython-35m-darwin.so 0x000000010e74e316 0x10e722000 + 181014
21 libdropbox_python.3.5.dylib 0x000000010d320f85 PyObject_Call + 101
22 libdropbox_python.3.5.dylib 0x000000010d3e92d3 PyEval_EvalFrameEx + 24563
23 libdropbox_python.3.5.dylib 0x000000010d3edea2 0x10d313000 + 896674
24 libdropbox_python.3.5.dylib 0x000000010d3ee780 0x10d313000 + 898944
25 libdropbox_python.3.5.dylib 0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
26 libdropbox_python.3.5.dylib 0x000000010d3ee702 0x10d313000 + 898818
27 libdropbox_python.3.5.dylib 0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
28 libdropbox_python.3.5.dylib 0x000000010d3edea2 0x10d313000 + 896674
29 libdropbox_python.3.5.dylib 0x000000010d3ee780 0x10d313000 + 898944
30 libdropbox_python.3.5.dylib 0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
31 libdropbox_python.3.5.dylib 0x000000010d3edea2 0x10d313000 + 896674
32 libdropbox_python.3.5.dylib 0x000000010d3ee780 0x10d313000 + 898944
33 libdropbox_python.3.5.dylib 0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
34 libdropbox_python.3.5.dylib 0x000000010d3ee702 0x10d313000 + 898818
35 libdropbox_python.3.5.dylib 0x000000010d3e8fd3 PyEval_EvalFrameEx + 23795
36 libdropbox_python.3.5.dylib 0x000000010d3edea2 0x10d313000 + 896674
37 libdropbox_python.3.5.dylib 0x000000010d3e32be PyEval_EvalCodeEx + 78
38 libdropbox_python.3.5.dylib 0x000000010d34a6fd 0x10d313000 + 227069
39 libdropbox_python.3.5.dylib 0x000000010d320f85 PyObject_Call + 101
40 libdropbox_python.3.5.dylib 0x000000010d32142e PyObject_CallMethod + 318
41 libdropbox_bootstrap.dylib 0x000000010a8f6434 df_run + 257
42 com.getdropbox.dropbox 0x000000010a3c3b33 0x10a3c2000 + 6963
43 libdyld.dylib 0x00007fff954cb5ad start + 1
Hi there,
just installed the new
Beta Build 53.3.65
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928
with which the problem seems to be fixed.
It works now for me again.
Moderator note: You can check the new beta build, here: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-171-3-6071/td-p/670117
- Walter
Dropbox Staff
Hey there toga217 - how are you today?
I am sorry to hear about this and thank you for the crash report. As I think it could be related to a current issue, I would like to have a more in-depth look into it. I have reached out to you via email so please check your inbox and get back to me there to further investigate this.
Thanks in advance!
- Could you please reply to me too
- Mark
Super User II
You need to give some information first tennantgoucher as to whats happening.
I seem to have come across the same problem, but on OS10.9.5.
Also in my case the original crash occurred in the night between June 19th and 20th, and since then no amount of reinstallation has been able to make the Dropbox app run again.
I have contacted support on chat first, then been redirected to "expert" email support, but so far all they have done has been to ask me every time to reinstall the software (which I had already done three times before even contacting them, starting with a basic reinstall and finishing with the advanced one).
As this seems to be going nowhere (the last email I got was just to "rate my experience with supprot", after I had explicitly asked whether this is a known issue - I don't have time to play with endless reinstallations-) and given that the crash error it looks like it is a bug in the Dropbox app, here is the crash log. I hope that helps find the bug. I know I submitted it with my original chat contact, but so far it seems that nobody has bothered to look at it. I have omitted all the other threads that did not crash; if you want to see the rest of the log I can email it.
Process: Dropbox [544]
Path: /Applications/Dropbox.app/Contents/MacOS/Dropbox
Identifier: com.getdropbox.dropbox
Version: 52.4.58 (52.4.58)
Code Type: X86-64 (Native)
Parent Process: launchd [212]
Responsible: Dropbox [544]
User ID: 501Date/Time: 2018-06-21 10:12:36.183 +0200
OS Version: Mac OS X 10.9.5 (13F1911)
Report Version: 11
Anonymous UUID: 48B9107B-0679-DDE8-77D8-A82952CC1E0B
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-threadException Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8a6b4a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a6b3d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8c945f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8c945539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8c944e75 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x00007fff91fe5a0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x00007fff91fe57b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x00007fff91fe55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x00007fff8952424e _DPSNextEvent + 1434
9 com.apple.AppKit 0x00007fff8952389b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit 0x00007fff8951799c -[NSApplication run] + 553
11 com.dropbox.Tungsten 0x00000001514c992a 0x1514c2000 + 31018
12 org.chromium.ContentShell.framework 0x00000001516a1e56 0x15156a000 + 1277526
13 org.chromium.ContentShell.framework 0x00000001516a1444 0x15156a000 + 1274948
14 org.chromium.ContentShell.framework 0x00000001516d7fe3 0x15156a000 + 1499107
15 org.chromium.ContentShell.framework 0x00000001516c769d 0x15156a000 + 1431197
16 com.dropbox.Tungsten 0x00000001514c9935 0x1514c2000 + 31029
17 libffi.6.dylib 0x0000000107d09994 ffi_call_unix64 + 76
18 libffi.6.dylib 0x0000000107d08cd1 ffi_call + 1249
19 objc._objc.cpython-35m-darwin.so 0x00000001084514a3 PyObjCFFI_Caller + 1875
20 objc._objc.cpython-35m-darwin.so 0x0000000108466316 0x10843a000 + 181014
21 libdropbox_python.3.5.dylib 0x0000000106f86f85 PyObject_Call + 101
22 libdropbox_python.3.5.dylib 0x000000010704f2d3 PyEval_EvalFrameEx + 24563
23 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
24 libdropbox_python.3.5.dylib 0x0000000107054780 0x106f79000 + 898944
25 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
26 libdropbox_python.3.5.dylib 0x0000000107054702 0x106f79000 + 898818
27 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
28 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
29 libdropbox_python.3.5.dylib 0x0000000107054780 0x106f79000 + 898944
30 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
31 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
32 libdropbox_python.3.5.dylib 0x0000000107054780 0x106f79000 + 898944
33 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
34 libdropbox_python.3.5.dylib 0x0000000107054702 0x106f79000 + 898818
35 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
36 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
37 libdropbox_python.3.5.dylib 0x00000001070492be PyEval_EvalCodeEx + 78
38 libdropbox_python.3.5.dylib 0x0000000106fb06fd 0x106f79000 + 227069
39 libdropbox_python.3.5.dylib 0x0000000106f86f85 PyObject_Call + 101
40 libdropbox_python.3.5.dylib 0x0000000106f8742e PyObject_CallMethod + 318
41 libdropbox_bootstrap.dylib 0x0000000104faa434 df_run + 257
42 com.getdropbox.dropbox 0x0000000104c65b33 0x104c64000 + 6963
43 libdyld.dylib 0x00007fff8f52d5fd start + 1Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000010004005 rbx: 0x0000000007000006 rcx: 0x00007fff5af985b8 rdx: 0x0000000000000000
rdi: 0x00007fff5af986f0 rsi: 0x0000000007000006 rbp: 0x00007fff5af98600 rsp: 0x00007fff5af985b8
r8: 0x000000000000290b r9: 0x00000000ffffffff r10: 0x0000000000000c00 r11: 0x0000000000000206
r12: 0x0000000000000c00 r13: 0x0000000000000000 r14: 0x00007fff5af986f0 r15: 0x000000000000290b
rip: 0x00007fff8a6b4a1a rfl: 0x0000000000000206 cr2: 0x0000000100402000
Logical CPU: 0
Error Code: 0x0100001f
Trap Number: 133- Mark
Welcome to the party..........
Here is a partial list of what HASN'T worked for me:
Restart.
Shutdown Restart.
Dragging my icon to the task bar from applications.
Reading an email advising me to shut off antivirus (which none of are running) and turn off the firewall (which none of us have on).
Regular Reinstallation
Advanced installation using terminal commands.
Advanced installation manually deleting information in /Library/ and ~/.dropbox
Unlinking my computer
Trying to reinstall the old version of the app through time machine (that at least worked briefly)
Using an old version and deleting the update app (which worked the longest of any of them, but alas, still doesn't stay working)
Getting grumpy on forums and with support staff.
I AM NOT ALONE HERE, PLEASE FIX THIS!!!!
- MarkI am hearing that there is a known issue, but, trying to get some more info on it - that does mean though they are aware of it and working on it.
I've asked if we can get an official thread up with info on. As its the weekend (and Super Users dont work for Dropbox) that may take some time.
However, what MAY work is to temporarily install the beta build: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-64/m-p/281042#M4908. By this point they are usually quite stable, and, as it isnt working anyway it may be better than nothing!
Same issue for me. Dropbox 52.4.58 crashes on my MBP. This appeared after I upgraded MacOS to 10.11.6 a few days ago.
Here's the error log from Console:
Process: Dropbox [1638]
Path: /Applications/Dropbox.app/Contents/MacOS/Dropbox
Identifier: com.getdropbox.dropbox
Version: 52.4.58 (52.4.58)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Dropbox [1638]
User ID: 501Date/Time: 2018-06-27 09:29:20.977 +0200
OS Version: Mac OS X 10.11.6 (15G21013)
Report Version: 11
Anonymous UUID: 07CA0835-A2CC-64BA-9980-B020DDD1B7BDSleep/Wake UUID: 30C227F0-9CB7-484C-A30D-8FD4139CB8D6
Time Awake Since Boot: 1100 seconds
Time Since Wake: 710 secondsSystem Integrity Protection: enabled
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff94f6ff72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff94f6f3b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8d499114 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8d4985dc __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff8d497e28 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff92247935 RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff9224776f ReceiveNextEventCommon + 432
7 com.apple.HIToolbox 0x00007fff922475af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff881aedf6 _DPSNextEvent + 1067
9 com.apple.AppKit 0x00007fff881ae226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10 com.apple.AppKit 0x00007fff881a2d80 -[NSApplication run] + 682
11 com.dropbox.Tungsten 0x000000010b45f92a 0x10b458000 + 31018
12 org.chromium.ContentShell.framework 0x000000010bd37e56 0x10bc00000 + 1277526
13 org.chromium.ContentShell.framework 0x000000010bd37444 0x10bc00000 + 1274948
14 org.chromium.ContentShell.framework 0x000000010bd6dfe3 0x10bc00000 + 1499107
15 org.chromium.ContentShell.framework 0x000000010bd5d69d 0x10bc00000 + 1431197
16 com.dropbox.Tungsten 0x000000010b45f935 0x10b458000 + 31029
17 libffi.6.dylib 0x0000000107422994 ffi_call_unix64 + 76
18 libffi.6.dylib 0x0000000107421cd1 ffi_call + 1249
19 objc._objc.cpython-35m-darwin.so 0x0000000107b694a3 PyObjCFFI_Caller + 1875
20 objc._objc.cpython-35m-darwin.so 0x0000000107b7e316 0x107b52000 + 181014
21 libdropbox_python.3.5.dylib 0x0000000106720f85 PyObject_Call + 101
22 libdropbox_python.3.5.dylib 0x00000001067e92d3 PyEval_EvalFrameEx + 24563
23 libdropbox_python.3.5.dylib 0x00000001067edea2 0x106713000 + 896674
24 libdropbox_python.3.5.dylib 0x00000001067ee780 0x106713000 + 898944
25 libdropbox_python.3.5.dylib 0x00000001067e8fd3 PyEval_EvalFrameEx + 23795
26 libdropbox_python.3.5.dylib 0x00000001067ee702 0x106713000 + 898818
27 libdropbox_python.3.5.dylib 0x00000001067e8fd3 PyEval_EvalFrameEx + 23795
28 libdropbox_python.3.5.dylib 0x00000001067edea2 0x106713000 + 896674
29 libdropbox_python.3.5.dylib 0x00000001067ee780 0x106713000 + 898944
30 libdropbox_python.3.5.dylib 0x00000001067e8fd3 PyEval_EvalFrameEx + 23795
31 libdropbox_python.3.5.dylib 0x00000001067edea2 0x106713000 + 896674
32 libdropbox_python.3.5.dylib 0x00000001067ee780 0x106713000 + 898944
33 libdropbox_python.3.5.dylib 0x00000001067e8fd3 PyEval_EvalFrameEx + 23795
34 libdropbox_python.3.5.dylib 0x00000001067ee702 0x106713000 + 898818
35 libdropbox_python.3.5.dylib 0x00000001067e8fd3 PyEval_EvalFrameEx + 23795
36 libdropbox_python.3.5.dylib 0x00000001067edea2 0x106713000 + 896674
37 libdropbox_python.3.5.dylib 0x00000001067e32be PyEval_EvalCodeEx + 78
38 libdropbox_python.3.5.dylib 0x000000010674a6fd 0x106713000 + 227069
39 libdropbox_python.3.5.dylib 0x0000000106720f85 PyObject_Call + 101
40 libdropbox_python.3.5.dylib 0x000000010672142e PyObject_CallMethod + 318
41 libdropbox_bootstrap.dylib 0x0000000104928434 df_run + 257
42 com.getdropbox.dropbox 0x00000001043f3b33 0x1043f2000 + 6963
43 libdyld.dylib 0x00007fff80df25ad start + 1The latest suggestion I got from the Dropbox support team appears to work for me (at least so far I haven't had another crash - I'm talking about 15 minutes, but better than anything else I had tried until now):
"The development team has released a new beta version of the Dropbox desktop application just yesterday that we think may resolve the issue you are experiencing.
If you would like, you can download this version of the Dropbox desktop application from the following link:
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928
If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward."I think the problem is now fixed for me. The app shows up in the menu bar, and About Dropbox indicates I'm on version 52.4.60 (I did download the latest install yesterday, but can't tell which version of Dropbox it is...)
