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Forum Discussion
Dropbox Desktop App on Mac OS X 10.11.
On my MacBook Pro I have OS X 10.11.6 El Capitan running. Since today the dropbox app does not work any more. I have already reinstalled the dropbox app, deleted the .dropbox folder and loaded system...
Hi there,
just installed the new
Beta Build 53.3.65
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928
with which the problem seems to be fixed.
It works now for me again.
Moderator note: You can check the new beta build, here: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-171-3-6071/td-p/670117
I seem to have come across the same problem, but on OS10.9.5.
Also in my case the original crash occurred in the night between June 19th and 20th, and since then no amount of reinstallation has been able to make the Dropbox app run again.
I have contacted support on chat first, then been redirected to "expert" email support, but so far all they have done has been to ask me every time to reinstall the software (which I had already done three times before even contacting them, starting with a basic reinstall and finishing with the advanced one).
As this seems to be going nowhere (the last email I got was just to "rate my experience with supprot", after I had explicitly asked whether this is a known issue - I don't have time to play with endless reinstallations-) and given that the crash error it looks like it is a bug in the Dropbox app, here is the crash log. I hope that helps find the bug. I know I submitted it with my original chat contact, but so far it seems that nobody has bothered to look at it. I have omitted all the other threads that did not crash; if you want to see the rest of the log I can email it.
Process: Dropbox [544]
Path: /Applications/Dropbox.app/Contents/MacOS/Dropbox
Identifier: com.getdropbox.dropbox
Version: 52.4.58 (52.4.58)
Code Type: X86-64 (Native)
Parent Process: launchd [212]
Responsible: Dropbox [544]
User ID: 501
Date/Time: 2018-06-21 10:12:36.183 +0200
OS Version: Mac OS X 10.9.5 (13F1911)
Report Version: 11
Anonymous UUID: 48B9107B-0679-DDE8-77D8-A82952CC1E0B
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8a6b4a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a6b3d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8c945f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8c945539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8c944e75 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x00007fff91fe5a0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x00007fff91fe57b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x00007fff91fe55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x00007fff8952424e _DPSNextEvent + 1434
9 com.apple.AppKit 0x00007fff8952389b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit 0x00007fff8951799c -[NSApplication run] + 553
11 com.dropbox.Tungsten 0x00000001514c992a 0x1514c2000 + 31018
12 org.chromium.ContentShell.framework 0x00000001516a1e56 0x15156a000 + 1277526
13 org.chromium.ContentShell.framework 0x00000001516a1444 0x15156a000 + 1274948
14 org.chromium.ContentShell.framework 0x00000001516d7fe3 0x15156a000 + 1499107
15 org.chromium.ContentShell.framework 0x00000001516c769d 0x15156a000 + 1431197
16 com.dropbox.Tungsten 0x00000001514c9935 0x1514c2000 + 31029
17 libffi.6.dylib 0x0000000107d09994 ffi_call_unix64 + 76
18 libffi.6.dylib 0x0000000107d08cd1 ffi_call + 1249
19 objc._objc.cpython-35m-darwin.so 0x00000001084514a3 PyObjCFFI_Caller + 1875
20 objc._objc.cpython-35m-darwin.so 0x0000000108466316 0x10843a000 + 181014
21 libdropbox_python.3.5.dylib 0x0000000106f86f85 PyObject_Call + 101
22 libdropbox_python.3.5.dylib 0x000000010704f2d3 PyEval_EvalFrameEx + 24563
23 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
24 libdropbox_python.3.5.dylib 0x0000000107054780 0x106f79000 + 898944
25 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
26 libdropbox_python.3.5.dylib 0x0000000107054702 0x106f79000 + 898818
27 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
28 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
29 libdropbox_python.3.5.dylib 0x0000000107054780 0x106f79000 + 898944
30 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
31 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
32 libdropbox_python.3.5.dylib 0x0000000107054780 0x106f79000 + 898944
33 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
34 libdropbox_python.3.5.dylib 0x0000000107054702 0x106f79000 + 898818
35 libdropbox_python.3.5.dylib 0x000000010704efd3 PyEval_EvalFrameEx + 23795
36 libdropbox_python.3.5.dylib 0x0000000107053ea2 0x106f79000 + 896674
37 libdropbox_python.3.5.dylib 0x00000001070492be PyEval_EvalCodeEx + 78
38 libdropbox_python.3.5.dylib 0x0000000106fb06fd 0x106f79000 + 227069
39 libdropbox_python.3.5.dylib 0x0000000106f86f85 PyObject_Call + 101
40 libdropbox_python.3.5.dylib 0x0000000106f8742e PyObject_CallMethod + 318
41 libdropbox_bootstrap.dylib 0x0000000104faa434 df_run + 257
42 com.getdropbox.dropbox 0x0000000104c65b33 0x104c64000 + 6963
43 libdyld.dylib 0x00007fff8f52d5fd start + 1
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000010004005 rbx: 0x0000000007000006 rcx: 0x00007fff5af985b8 rdx: 0x0000000000000000
rdi: 0x00007fff5af986f0 rsi: 0x0000000007000006 rbp: 0x00007fff5af98600 rsp: 0x00007fff5af985b8
r8: 0x000000000000290b r9: 0x00000000ffffffff r10: 0x0000000000000c00 r11: 0x0000000000000206
r12: 0x0000000000000c00 r13: 0x0000000000000000 r14: 0x00007fff5af986f0 r15: 0x000000000000290b
rip: 0x00007fff8a6b4a1a rfl: 0x0000000000000206 cr2: 0x0000000100402000
Logical CPU: 0
Error Code: 0x0100001f
Trap Number: 133
Welcome to the party..........
Here is a partial list of what HASN'T worked for me:
Restart.
Shutdown Restart.
Dragging my icon to the task bar from applications.
Reading an email advising me to shut off antivirus (which none of are running) and turn off the firewall (which none of us have on).
Regular Reinstallation
Advanced installation using terminal commands.
Advanced installation manually deleting information in /Library/ and ~/.dropbox
Unlinking my computer
Trying to reinstall the old version of the app through time machine (that at least worked briefly)
Using an old version and deleting the update app (which worked the longest of any of them, but alas, still doesn't stay working)
Getting grumpy on forums and with support staff.
I AM NOT ALONE HERE, PLEASE FIX THIS!!!!
- Mark
Super User II
I am hearing that there is a known issue, but, trying to get some more info on it - that does mean though they are aware of it and working on it.
I've asked if we can get an official thread up with info on. As its the weekend (and Super Users dont work for Dropbox) that may take some time.
However, what MAY work is to temporarily install the beta build: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-64/m-p/281042#M4908. By this point they are usually quite stable, and, as it isnt working anyway it may be better than nothing!I have had this problem on OS 10.9.5, but I wanted to give it a try, so I installed the beta version (after removing the app and all its related files), and it still crashes with the same errors as it did after the advanced reinstall of the regular version:
the first attempt to run produces:
Crashed Thread: 3 Dispatch queue: com.apple.root.default-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010VM Regions Near 0x10:
-->every subsequent attempt produces:
Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000I see however that the beta version is from June 18th, so as recent as the time when the standard version of the app started crashing. I will try with an older backup, start dropbox while off the network, and see whether that at least allows the app to start without crashing.
I downloaded and installed an older version of Dropbox (49.4.68). It started up without problems, and kept working for a couple of minutes, i.e. until the app updated itself to the latest version. This is the best performance so far in 5 days, because the app finally started, I could log into my account, and start the syncing. Too bad that there is no way to prevent it from updating itself during syncing. As soon as the app updated itself to 52.4.58, it crashed.
As far as I am concerned, the latest version (52.4.58) has a bug.
