Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

aneshoda's avatar
aneshoda
Explorer | Level 3
2 years ago

Dropbox folders look grayed out after transferring from Business to personal account

I've recently left my job and I am in the midst of transferring some of my creative work from my employers business dropbox to my personal dropbox. I read in the community that I should create a shar...
dropbox business
GUI
Share
Web
  • Hannah's avatar
    Hannah
    2 years ago

    Hi aneshoda, thanks for reaching out to us!

     

    We looked into this and we were able to get confirmation from our design team: what you're seeing is an upcoming interface update, where we're trying a few versions with small sets of customers for quality testing and feedback. 

     

    The gray folders don't indicate anything wrong with the items of the account itself - just a different look/color scheme for the Dropbox web interface.


    If you've got any thoughts on this, feel free to share, and I'll make sure our development team at Dropbox hears them!

aneshoda's avatar
aneshoda
Explorer | Level 3

Yep the grey folders have data in them! I can also access the grey folders files from my desktop/mac and download them/make them available offline.. it is only on web that they are grey. 

 

I'm not sure if its specifically linked to me copying the files across - as when I make a completely new folder on my own (in my personal acc on the web) - it also pops up grey too. (See images below).. unless my personal is somehow linked to the business and its blocking everything? I'm not sure.. very confused.

 

But yes - correct, the original business folders were team folders. 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi aneshoda, thanks for reaching out to us!

 

We looked into this and we were able to get confirmation from our design team: what you're seeing is an upcoming interface update, where we're trying a few versions with small sets of customers for quality testing and feedback. 

 

The gray folders don't indicate anything wrong with the items of the account itself - just a different look/color scheme for the Dropbox web interface.


If you've got any thoughts on this, feel free to share, and I'll make sure our development team at Dropbox hears them!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!