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Forum Discussion
Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help
Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Hi twometers,
If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).
Hope this gives some direction. :wink:
Fiona: I don't use an antivirus (like most Linux users), I did not change anything recently regarding a firewall, etc. Again Dropbox just stopped working on one computer of the two I have at home.
Здравкo: Thanks, but this did not work either. Specifically:
1. I did an *advanced* re-install.
2. I installed that old version (79.4.143). (I locked the folder as you said.)
3. When I ran dropboxd, the script just hanged.
After a few minutes, I did Ctrl-C, and rebooted, but same as before. Dropbox is "connecting", but is not linked to my account (and never ask me what is my account). The version is still 79.4.133.
Should I try with an even older version, maybe?
Witsend
Are you sure "~/.dropbox" folder is removed? If not, before launch dropboxd, try (while older version still locked):
dropbox stop rm -rf ~/.dropbox
dropbox startCan you see now dropbox asking for account linking?
This worked for me! I am using Ubuntu. Dropbox was quitting few instants after initialization. Reinstall did not work.
I am 99% sure, since I did an "advanced re-install" (where you are supposed to delete both ~/.drobpox and ~/.dropbox-dist first).
But I'll double check tonight (when I have access to my home computer).
BTW, account linking is prompted through a pop-up window, right? Is there any way to do it manually? (editing a config file, or running some command from the CLI).
Exact way dropbox uses to prompt for link depends on GUI availability. Could be web link printed on console, if GUI is missing.
PS: Also make sure you are logged in your dropbox profile, in your default web browser, in advance!
- Fiona
Dropbox Staff
Thanks for trying our suggestions. I understand this will need a device specific investigation.
Can I create an email communication with the email associated with your Community profile witsend? Thanks.
sure! Thanks for looking into this.
