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Forum Discussion

mounsey92's avatar
mounsey92
Explorer | Level 3
4 months ago

Dropbox won't open on my Mac

Dropbox for desktop won't work on my laptop, I have deleted the app and reinstalled, my Mac software is the latest and I've tried just about everything else.    When I click on the Dropbox icon i...
Desktop
Error Messages
Mac
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @mounsey92, thanks for bringing this to our attention.

 

Could you let me know what Mac OS version you're running on your device?

 

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

 

Keep me updated with any progress!

mounsey92's avatar
mounsey92
Explorer | Level 3
4 months ago

Hey Jay, I just tried that link and it didn't work. I've actually already used that link already with not uninstalling first and then after uninstalling. No luck. It still says 'Dropbox is not open anymore'.

 

Any other ideas?

 

Thanks,

Danny

  • mounsey92's avatar
    mounsey92
    Explorer | Level 3
    4 months ago

    My Mac OS is 14.6.1

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Are you using a company-managed device, or is this your personal machine?

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • mounsey92's avatar
        mounsey92
        Explorer | Level 3
        4 months ago

        It's my personal machine. I don't think its any of those other than possibly a router setting, are there any common settings that need amending and i can check?

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