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Forum Discussion
I'm unable to open Dropbox files on Windows Explorer due to OneDrive brown box icon.
Certain Dropbox files showing on my desktop cannot be opened from Windows Explorer. These files have a little brown overlay on the file icon. Dropbox support tells me this overlay is a One Drive icon and this may be causing a conflict with Dropbox. How can I resolve this (I don't use One Drive, although it is installed on my device).
- Nancy
Dropbox Staff
Hey roquefort44, thanks for posting today on our forum!
From what I understand, you're seeing the brown box icon showing next to one of the OP's files here, right?
Since you're not using OneDrive, can you try to completely uninstall it from your computer and then restart your device?
Let me know if that helps.
Hi Nancy, I've uninstalled One Drive but still get the same error message when opening files from my desktop.
- Nancy
Hmm, I see. Did you also restart your computer in the meantime and it made no difference?
If not, I’d like a screenshot of an example file you see with this icon in your Dropbox folder, as well as the error that appears when you try to open it.
Finally, what's the current syncing status and app version of your Dropbox app?
