You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

gbeck100's avatar
gbeck100
New member | Level 1
4 days ago

Is Sequoia 15.1.1 compatible with Dropbox?

My Macbook Pro (M1) is pestering me to upgrade to Sequoia 15.1.1. I'm currently running Sonoma 14.7.1. I'm hesitant to upgrade because I don't want to run into any issues with Dropbox.  Have others had a smooth upgrade to Sequoia 15.1.1? Thanks!

  • mrex's avatar
    mrex
    New member | Level 1

    I just updated to Sequoia 15.1.1 and my Dropbox app no longer supports moving my synced Dropbox folder to a different location. I use an external drive because my large video editing files wouldn't fit on my limited (and non-expandable) hard drive space. Until this update, I had been syncing Dropbox to my external drive without any problems. After the update, it forces me to use a local folder on my hard drive and does not give me the option to select an alternate location. To be able to work, I am having to move all my files from Dropbox to my external drive.

  • Skymark's avatar
    Skymark
    New member | Level 1

    After upgrading to 15.1.1 I have encountered a problem where i am now unable to copy files from downloads folder to a Dropbox folder.  When I use drag & drop or the menu the destination Dropbox folder switches to the Downloads (source) folder and it is a no-operation.  Thanks.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi mrex, does your device meet the requirements listed in this article for external drive support on Mac OS?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hey Skymark! Can you send me a screenshot of what you see exactly, when trying to copy your files? It’d really help to have a visual in this case. 

  • Frankyie's avatar
    Frankyie
    New member | Level 1

    Just updated from 15.1 to 15.1.1 on oclp 2.1.2. 
    everything is working fine. 🤙

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey memark, would you mind trying out these steps, and let me know if you still face the same issue? 

    Hi glancashire, do you have any external drives connected to the computer in question/Dropbox app perhaps?

    Also, can you check the properties of your Dropbox folder, to identify how many files you have there? Also hat’s the app version you’re using at the moment?

     

  • ctyrider's avatar
    ctyrider
    Explorer | Level 4

    I just upgraded from 15.1 to 15.1.1 and my Dropbox client went haywire.   After upgrade - the client refused to recognize my Dropbox folder.   It forced me to unlink and create a new folder in ~/Dropbox.  

    After full resync - it lost "macOS Filer Provider" compatibility.  Horrible.  

    Dropbox team - are you looking at this?  I am on the latest "stable" 212.4.5767 client.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hey gbeck100 and ctyrider, thanks for posting here. 

      ctyrider, can you also send me a screenshot of the current Dropbox folder location you see under the Sync tab of your app preferences here?

      I'll be able to further help this way.

      • glancashire's avatar
        glancashire
        New member | Level 1

        Dear Dropbox

        I have the same issue after updating. I use dropbox on two Mac computers both on the latest sequoia release. 
        On the macbook it worked until the update, when it went haywire as described above but now any attempt to move a file in finder or opening a file in word just does not work. 
        On the MacStudio it works without issue even after the update.

        Interestingly on the Macbook the settings show that my account is not eligible for the Mac file provider release where the exact same account on the Mac Studio says I am eligible and even am running on the file provider version.

        I have tried to install a file provider version on the MacBook, but it always defaults to the standard version. I have checked that file provider is enabled in the admin console.

        Kind Regards
        Graham

         

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