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Forum Discussion
My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.
Hello,
I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts.
I use Windows 10 and everything connecting fine to internet.
Of course I tried disabling VPN/Firewall and multiple uninstall/reboot/reinstall and nothing helps. I use latest version 211.4.6008 and even tried installing old ones (210.5.4894 and 197.4.7629) and this didn't help either
Long time ago, I had this issue and I was told to run DropBox in compatibility mode.
This was fine until recently when DropBox said that I couldn't do that anymore and as soon as compatibility mode is turned off, then I can't connect anymore.
If I turn on compatibility mode, it connects fine, sync all files and then suddenly tells me that I can no longer run in compatibility mode and I have no other solution than to turn off compatibility mode and then it is no longer able to connect (stuck on "Connecting...").
Maybe this has something to do with SSL/TLS, I tried sniffing the traffic, enable disable IP v6/v4, tried on wifi vs. ethernet, and so on. Still nothing.
So how can I use Dropbox on my Windows 10 machine?
Is there any setting/registry entry/troubleshooting tool you can suggest?
Please help. Thanks.
Eric
Hello Nancy,
Thanks for the follow-up.
The alert when launching Dropbox is this one (pardon my French)
I have reinstalled it fresh right before taking the screenshot.
The version is this one:
It is obviously not syncing right now (stuck on "Starting...")
If I switch it to compatibility mode, then it works well and syncs files but then I get the following pop-up:
Which says that it runs in compatibility mode and the two choices are to continue or disable compatibility mode.
If I select "Disable" I go back to the beginning (no longer syncing). And if I click "Continue", I then get:
And the only option is to quit Dropbox.
So this seems like an endless loop.
Over the past couple of days, I have upgrade to Windows 11, hoping this would resolve it, but as you can see the issue remains exactly like it was on Windows 10.
Here is a screenshot of the OS I'm running:
Please let me know if I can provide more to allow resolution.
Thanks for your help
Eric
- Nancy
Dropbox Staff
Hey EricTabet! Thanks for posting on our forum about this.
Can you send me a few screenshots of what you see on your end, while not in compatibility mode, so that I can have a look?
More specifically, I’d like a screenshot of your Dropbox app version and current syncing status, as well as a screenshot of the OS version you’re currently running. You can also send me a screenshot of the error you keep receiving stating that compatibility mode is no longer supported.
Give me a nudge, when you’re ready.
