You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

oliverobyn's avatar
oliverobyn
New member | Level 2
4 months ago

New account won't load on Windows 11. It signs me into my old account.

I have a new dropbox account which I'm trying to set-up on my laptop but everytime I try to install it, it defaults to my existing (older account)... I've signed in online to the new account when try...
Desktop
Setting up the apps
Windows
oliverobyn's avatar
oliverobyn
New member | Level 2

Hi Megan, 

I deleted/uninstalled dropbox on my laptop and removed the app. Signed into the new account online, went through the install process after downloading the installer again and the old account opens in the windows explorer and not the new one. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Did you sign out from the old account before uninstalling the app from your computer @oliverobyn? 

  • oliverobyn's avatar
    oliverobyn
    New member | Level 2
    4 months ago

    hmmm good question.. i'm not sure. I've now going through the dropbox website and asked it to forget/remove all my previous sign-ins.. so I'll try again tonight and see what happens.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Keep us posted with any updates, Oliver. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!