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Forum Discussion
Online only files still taking up space on hard drive!
I'm trying desperately to clear out my hard drive (so Photoshop can open!) and have made tons of folders and files 'online only' sometime ago.
However, when I inspect the the folders and files ...
Megan
Dropbox Staff
Dropbox StaffHey there, @Peter Marigold, let's jump right into this!
As a first step, would you mind clarifying your device's OS, the version of the Dropbox app that you're using and your app's syncing status at the moment?
Do you see the grey, cloud icon inside the folders too, when you look at the files?
Keep me posted, and we'll take it from there!
Hi Megan, thanks very much for the reply.
I'm using Windows 10.
I actually can't see how to know what Dropbox version I'm using!... I looked in properties - but it doesn't state this.
The files all have the grey cloud - and my devices are all syncing correctly. So files appear on each device via the cloud.
- Megan
Hey @Peter Marigold!
You can locate the app's syncing status, and version by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. Can you try that?
Aha!
205.4.5765
- Megan
Thanks @Peter Marigold!
Would you be able to also send me a screenshot of the app's current syncing status, along with one more screenshot showing that the files take-up space on the device, please?
