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Forum Discussion
Stuck "Indexing..." on macOS 14.5. I've tried everything.
Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many times, this has been a problem now for over two weeks. I've logged out, I've tried "fix permissions" and "fix hardlinks" several times. I'm at the end of my rope; this is a company account and I'm missing work that is being updated by other artists because DB app won't sync! Please help, and thanks!
I am stuck at "Indexing..." as Sync Status.
My Dropbox version is
A search here shows this is a chronic, repeated problem for years, yet still no sold solution. Hoping you can provide me a fix that won't force me to remove everything and start over.
MacOS: 14.6.1 (23G93)
Dropbox Version: v207.3.5611.Dropbox location: Macintosh HD/Users/Peters/Library/CloudStorage/Dropbox
Dropbox Plan: 2 TB (46% used)
Permissions & Hardlinks: Reset
SDD Space Available: 197 GBI have tried every solution found in this forum:
• Turning off Sync and Backup to just let the indexer run. (2 days, no joy)
• Resetting hardlinks and permissions (No joy)
• Upgrading MacOS to 14.6.1 (23G93)
• Logging out of my account in the Preferences panel and logging in again.I always get just stuck in "Indexing" with no file totals showing. Is there any way to fix this?
I have the same problem! How did you solve it?
- Nancy
Dropbox Staff
Sorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way.
First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that.
Other than that, I’d like to know the exact syncing status and app version of your Dropbox app.
It says "Indexing..." as Sync Status.
My Dropbox version is v207.3.5611.
Here ist getinfo:
Please advise!
- Megan
Hey alexmiller_spillt, sorry to hear about this.
Does the sync status just read "indexing...", with no number of files remaining, or does it give you a number as well?
Would you mind letting us know the version of the Dropbox app that you have installed?
You can hover over the Dropbox icon for this info.
Keep me posted, and we'll take it from there!
Hello! Dropbox app for Mac 203.4.4857
I'm running a Mac Studio with 14.5 OS
And yes, it's "indexing..." for hours now. I've told every folder/file to be online-only, tried only one folder offline, all folders offline - lots of combos. It indexes, counts down from say 15,000 files, gets to "zero" and then it looks like this for hours.
- Megan
Hey alexmiller_spillt, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?
You mentioned an upgrade too. Do you mean that your app is now under File Provider with your Dropbox folder moved under ~/Library/CloudStorage?
You can also try rebooting your computer and internet router, if you haven't already.
