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DHK's avatar
DHK
Collaborator | Level 8
2 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
DHK's avatar
DHK
Collaborator | Level 8
2 months ago

This is a personal machine.  I do have other items running in the background, but I have no idea which could interfere with Dropbox...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey DHK, let me jump in here!

    Can you clarify the version of the Dropbox app that you're using on your end? You should be able to locate this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

    Also, have you tried uninstalling and reinstalling the app ever since you noticed this?

    • DHK's avatar
      DHK
      Collaborator | Level 8
      2 months ago

      I tried deleting/re-installing in the past and it came back. However, I just deleted the app and all its dependencies and downloaded and installed v. 217.4.4417.  I'll let you know if it happens again.

      • DHK's avatar
        DHK
        Collaborator | Level 8
        2 months ago

        Just to let you know I discovered that the Dropbox app was not visible in my menu bar again... might have disappeared before today, as I usually only look at the app periodically

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