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Forum Discussion
Vault resyncs every time
I'm very frustrated with this. I have a lot of stuff in the Vault that I need to access multiple times a day, and every time I open it it starts syncing, which takes time, CPU usage, energy, everything. Then the Vault times out and locks and the files are deleted from the computer. Repeat.
Can't I just have a Vault password but have the files permanently synced?
My PC:
Windows 11 Home (64 bits), x64-based processor
Version 22H2
OS build 22621.1702
- Hannah
Dropbox Staff
Hey kangy1989, thanks for bringing this to our attention.
Let's see what we can find, because this isn't the expected behavior of the vault.
Can you hover your mouse over the Dropbox icon in your system tray and let me know the sync status and version of the Dropbox app?
Are you able to access your vault as normal on dropbox.com and any mobile device you have connected to your Dropbox?
Does restarting your computer help at all?
Let me know and we'll go from there.
Hi, Hannah.
The sync status depends - it's 'syncing' and 'downloading' for a while, then when it finishes it becomes 'up to date'. The Dropbox app version is 175.4.5569.
I want to clarify that it's not that the Vault times out immediately, I get a few minutes of being able to see and use the files, but then after a while it times out when I'm not using it, and when I go back to try to use it I have to wait until it downloads everything again.
As for the iOS app and the web version at dropbox.com, I can access everything at all times (provided I enter the password, of course).
Thanks!
