Hello all, Has there some restrictions set? I suddenly cannot reach to Dropbox using one of my ISP: ... 🤔 Why? As seems I'm not banned (nor my account)... The above appears with particular network connection only though I can reach the site, but the site "cuts" me. 🤷 Dropbox discriminates this link. Why?

Thanks Sheena, Ok thanks for clarification. 😉Let's hope it will be back soon. And yes, I will let you know once I find it's working again.Thanks again.

Hi Здравко , Our team are still working on this issue in the background, so they may have fixed it, but I suspect that this was an issue on the ISP side, as that is more common. I'll pass on the message though and will reply here again when I know more. All the best, hope you have a wonderful day 😊 Thanks!

Hi Здравко, I wanted to check in and see if that issue has reoccured at any point, or has it been stable since then? Thanks!

Hi Sheena, thanks for interested in. 🙋 The server issue was active from Thursday to Saturday inclusive. Since Sunday (July 21) lunch (local time), no more issues. 🎉🤞 I hope and believe it will stay so.Thanks again, have a nice day and weekend ahead.

Hi Здравко, as Mark mentioned, this is a known issue with we’re investigating currently. And thanks for the suggestion regarding an inline code tag, that’s not something we’re going to be able to implement but I appreciate the suggestion 😊

Why is my ISP network banned from accessing Dropbox?

Jay
Dropbox Staff
5 months ago
Hi Здравко, thanks for messaging the Community.

Currently, we're not experiencing any issues with users accessing the Dropbox site.

If it's specific to one ISP, then you'll need to check with them to see that they haven't blocked traffic to the following Dropbox domains.

If you have any further queries, feel free to message back.
- Здравко
  Legendary | Level 20
  5 months ago
  Jay, if the traffic was blocked, would such a message even be visible? It's Dropbox generated! More precisely Dropbox forum. If the traffic was blocked, I would never see it!!!
  And yes, the above appear only when I use link through https://www.vivacom.bg/. Does Dropbox has some some argues with? Dropbox cuts the link!!!
  
  PS: Till yesterday everything was fine. I just discover the issue. Something happened on your side in meantime.
  
  ADD: More information about the "blocked" network traffic (I hope will be useful for your engineers to trace what's going on):
  
  GET / HTTP/2
  Host: www.dropboxforum.com
  User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:128.0) Gecko/20100101 Firefox/128.0
  Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/png,image/svg+xml,*/*;q=0.8
  Accept-Language: bg,en-US;q=0.7,en;q=0.3
  Accept-Encoding: gzip, deflate, br, zstd
  DNT: 1
  Sec-GPC: 1
  Connection: keep-alive
  Upgrade-Insecure-Requests: 1
  Sec-Fetch-Dest: document
  Sec-Fetch-Mode: navigate
  Sec-Fetch-Site: none
  Sec-Fetch-User: ?1
  Priority: u=0, i
  Pragma: no-cache
  Cache-Control: no-cache
  
  HTTP/2 302
  content-length: 0
  location: https://www.dropboxforum.com:443/t5/errors/FilterErrorHandlerPage
  date: Thu, 18 Jul 2024 12:34:42 GMT
  set-cookie: ...
  set-cookie: ...
  server: Apache
  pragma: no-cache
  expires: Thu, 01 Jan 1970 00:00:00 GMT
  cache-control: no-cache, no-store, must-revalidate, private
  set-cookie: LiSESSIONID=89D76000DB79839D4E17945746AAFB73; Path=/; Secure; HttpOnly;SameSite=None
  set-cookie: ...
  set-cookie: ...
  set-cookie: ...
  x-cache: Miss from cloudfront
  via: 1.1 19cd9c9f4eb51e9e5c75add1d4b6f304.cloudfront.net (CloudFront)
  x-amz-cf-pop: VIE50-C2
  x-amz-cf-id: Y2KQ9s_fxuLSY1z9nbd0gM92_zn33OhpcBVsW2cWs_scoPxON7G-Kw==
  X-Firefox-Spdy: h2
  
  GET /t5/errors/FilterErrorHandlerPage HTTP/2
  Host: www.dropboxforum.com
  User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:128.0) Gecko/20100101 Firefox/128.0
  Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/png,image/svg+xml,*/*;q=0.8
  Accept-Language: bg,en-US;q=0.7,en;q=0.3
  Accept-Encoding: gzip, deflate, br, zstd
  DNT: 1
  Sec-GPC: 1
  Connection: keep-alive
  Cookie: ...
  Upgrade-Insecure-Requests: 1
  Sec-Fetch-Dest: document
  Sec-Fetch-Mode: navigate
  Sec-Fetch-Site: none
  Sec-Fetch-User: ?1
  Priority: u=0, i
  Pragma: no-cache
  Cache-Control: no-cache
  TE: trailers
  
  HTTP/2 403
  content-type: text/html;charset=UTF-8
  date: Thu, 18 Jul 2024 12:34:42 GMT
  set-cookie: ...
  set-cookie: ...
  server: Apache
  x-frame-options: SAMEORIGIN
  pragma: no-cache
  expires: Thu, 01 Jan 1970 00:00:00 GMT
  cache-control: no-cache, no-store, must-revalidate, private
  x-robots-tag: noindex, nofollow
  set-cookie: ...
  x-cache: Error from cloudfront
  via: 1.1 19cd9c9f4eb51e9e5c75add1d4b6f304.cloudfront.net (CloudFront)
  x-amz-cf-pop: VIE50-C2
  x-amz-cf-id: P_EBJ_TijmRuYepv3i7mlvpDOdG_QZq2n0xF5rKB3QewnLS3FCJO-A==
  X-Firefox-Spdy: h2
  
  And as result of above "blocked" traffic finally appears the page in OP. Only the cookies has cut.
  That's it.
  
  Sheena, As far as know, you are part of forum support tech team. Can you share some thoughts about where that redirect to error page comes from (visible above in the traffic dump, in the first request response)? 🙏😳
  - Sheena
    Community Manager
    5 months ago
    Hi Здравко , thanks for letting us know. Our community is hosted by a 3rd party vendor, and since this is one ISP affected I would guess that there is a temporary block due to high traffic or something to that effect. Especially as it was working for you just yesterday, I believe that it will work again very soon.
    
    I have logged a ticket with our community host to check on their side if there's any issues, and I'll post back here when I know more. If it does start working again in the meantime, please let me know so we can check the logs.
    
    Thanks again!