You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
5 months ago

AutoCAD freezes/crashes when opening older unsynced Dropbox files.

I've used dropbox for storage for 10+ years with AutoCAD. Recently on AutoCAD 2025 when opening older files from Dropbox (not even that old, say something I worked on in 2023) the program just freezes and won't open. The files are .dwg. I can force close AutoCAD, attempt to reopen that old file and it will freeze again, then I can force close again, and on the third time it will open the file. It's very odd. Any tips are greatly appreciated. 

  • Wow, that doesn't seem to be a Dropbox emblem. 🤔 Do you use some other sync/cloud storage service? If so, keep in mind that such services cannot work together and it's not a good idea to try.

    Online/offline control should be available through the context menu (right mouse click on particular file).

  • Hi Preston J.,

    It's likely you try open a file that's not in sync locally. Is your file in "online only" status? If so, make it available offline and then try open it (once it's marked with massive green emblem, not just tinny green check). 😉

    Hope this helps.

    • Preston J.'s avatar
      Preston J.
      Explorer | Level 4

      Where would I check this? For example, here's a 2022 file that hasn't been opened for awhile. Also, any clue what the brown box is? 

       

       

      • Здравко's avatar
        Здравко
        Legendary | Level 20

        Wow, that doesn't seem to be a Dropbox emblem. 🤔 Do you use some other sync/cloud storage service? If so, keep in mind that such services cannot work together and it's not a good idea to try.

        Online/offline control should be available through the context menu (right mouse click on particular file).

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!