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Forum Discussion
Can’t edit documents in Microsoft Office
Up until yesterday, I was able to edit documents I had saved in Dropbox Basic in excel or word without any issues (and without a Microsoft 365 subscription). I updated my iPad software to 15.4.1 las...
Hallo. I have the same problem from yesterday. I can not edit Word or Excel files.
- Walter
Dropbox Staff
Hallo,
Yesterady morning everything worked perfect. Now I can not edit Microsoft office files. The dropbox settings are ok. I logged in five PC' s and tried to edit xlsx files but it was impossible. In one other PC (the sixth) I have edited these files, it seemed that everything were ok. I loggen on by the same drobox account. As I noticed, at the PC's in which I could not edit these files the internet connection was attached by IPv4 protocol while in the PC I could edit, the internet connection was attached by IPv6 protocol. I tried to change the IPv4 connection to IPv6 connection but it was impossible due to (I suppose) ISP Provider problem. I assume that there is a problem with the internet connection or to an intermediary provider. I hope these remarks to be useful. Thanks
Hi,
I use Windows. The problem persists.
As I notice the url: http://excel.officeapps.live.com/ does not work in connections with this problem. The problem is that although I can see the excel file I can not edit it.
Αλσο, ιn the PC's with this problem I saw the picture x below (IPv6: Not detected). On the other hand in PC's when IPv6 is detected (appears an IP no) I can edit Excel files. I do not know if these two cases are connected.
