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Forum Discussion

Susso's avatar
Susso
Explorer | Level 4
3 years ago

Can’t edit documents in Microsoft Office

Up until yesterday, I was able to edit documents I had saved in Dropbox Basic in excel or word without any issues (and without a Microsoft 365 subscription).  I updated my iPad software to 15.4.1 las...
Dropbox Basic
Mobile
Third Party Integrations
alkis's avatar
alkis
Explorer | Level 4

Hallo. I have the same problem from yesterday. I can not edit Word or Excel files.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey alkis, thanks for joining the discussion here and sorry to hear you're having issues with this.

 

Could you try the suggestion from this post and let me know if it worked for you?

  • alkis's avatar
    alkis
    Explorer | Level 4
    3 years ago

    Hallo,

    Yesterady morning everything worked perfect. Now I can not edit Microsoft office files. The dropbox settings are ok. I logged in five PC' s and tried to edit xlsx files but it was impossible. In one other PC (the sixth) I have edited these files, it seemed that everything were ok. I loggen on  by the same drobox account. As I noticed, at the PC's in which I could not edit these files the internet connection was attached by IPv4 protocol while in the PC I could edit, the internet connection was attached by IPv6 protocol. I tried to change the IPv4 connection to IPv6 connection but it was impossible due to (I suppose) ISP Provider problem. I assume that there is a problem with the internet connection or to an intermediary provider. I hope these remarks to be useful. Thanks

  • alkis's avatar
    alkis
    Explorer | Level 4
    3 years ago

    Hi,

     

    I use Windows. The problem persists.

    As I notice the url: http://excel.officeapps.live.com/ does not work in connections with this problem. The problem is that although I can see the excel file I can not edit it.
    Αλσο, ιn the PC's with this problem I saw the picture x below (IPv6: Not detected). On the other hand in PC's when IPv6 is detected (appears an IP no) I can edit Excel files. I do not know if these two cases are connected.

     

     

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