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Forum Discussion
Can’t edit documents in Microsoft Office
Up until yesterday, I was able to edit documents I had saved in Dropbox Basic in excel or word without any issues (and without a Microsoft 365 subscription). I updated my iPad software to 15.4.1 las...
Walter
Dropbox Staff
Dropbox StaffHi Susso, sorry to hear you're having issues with this.
Did you log into your Microsoft account before you tried to edit this file of yours on your iPad?
I'm asking because Dropbox Basic, Plus, and Professional accounts can edit for free, however you'll be asked to sign in with a Microsoft account.
A Microsoft login is also required when opening the Office apps directly to access your Dropbox files there.
I hope this helps and please keep me posted!
Hi Walter.
Yes, I was logged into my Microsoft account. I tried both my work account as well as my personal account. No luck.
Spoke to Microsoft yesterday. They did not have an explanation other than to say that if you have a screen larger than 10.2 inches, you are not able to edit in Office for free. Thought that was odd - particularly since I’ve been editing for free right up until the other day on my 12.9 inch iPad.
Will also mention here that I can no longer edit for free on my iPhone (which obviously has a much smaller screen than 10.2 inches).
Thank you! I was having the same issue (iPad). Installing the Unified Office app and reinstalling the Dropbox app seems to have worked. Appreciate the help!
Sorry for what might be a dumb question, but what do you mean when you say to reinstall the “Unified” Office Application?
