Forum Discussion

Pbamasa's avatar
Pbamasa
New member | Level 1
2 months ago
Solved

Can’t open a .docx file on the iPad from the Dropbox mobile app

When using my iPad, I used to be able to access Microsoft .doc.x files in my Dropbox folder and choose to open it in Word. Now when I try to do so,  I get a message that says, that it can’t open the ...
iOS
Microsoft Office
Mobile
  • Pbamasa's avatar
    Pbamasa
    2 months ago

    I figured it out. I was a matter of adding Dropbox as a Storage Account to Word in the Word App. Somehow that connection was lost. Thanks for your help and your time. It's working now.

Pbamasa's avatar
Pbamasa
New member | Level 1
2 months ago

I'm not sure what changed. The OneDrive app always showed for a fraction of a second then it would redirect to Word.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the info. Could you try uninstalling the Word app and reinstalling it to see if this helps?

    • Pbamasa's avatar
      Pbamasa
      New member | Level 1
      2 months ago

      I have done so, but I'm still getting the issue.

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