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justinSCW's avatar
justinSCW
Explorer | Level 4
5 months ago

Cannot Connect Dropbox to Salesforce

Receiving this error when I try to connect to Dropbox: 

 

Script-thrown exception

Error is in expression '{!runOAuth}' in component <apex:page> in page dropbox_for_sf:connect: (Dropbox_for_SF)

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

 

 

I then receive this error when I try to reset authentication:

 

Update failed. First exception on row 0 with id 0051R00000GxQdlQAF; first error: FIELD_INTEGRITY_EXCEPTION, There's a problem with this state, even though it may appear correct. Please select a state from the list of valid states.: [State]

Error is in expression '{!resetAuth}' in page dropbox_for_sf:options: (Dropbox_for_SF)

An unexpected error has occurred. Your solution provider has been notified. (Dropbox_for_SF)

 

this was all working hours ago and for whatever reason it dropped the connection and now I cannot access anything. Anyone dealing with this as well?

 

Error Messages
Third Party Integrations
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there justinSCW - sorry to hear about this.

     

    Have you tried reaching out to our support team directly about this by any chance?

     

    If not, let us know here and we'll open a new ticket from our end for you to investigate further.

     

    Thanks! 

    • justinSCW's avatar
      justinSCW
      Explorer | Level 4
      5 months ago

      Hi Walter, I have and have not heard back from them yet regarding this issue.  This is disrupting our companies work and I am trying to get this resolved as soon as possible.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        I see, thanks for clarifying that for me. In that case, could you share your ticket ID so that we can look it up in our system as well justinSCW? 

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