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Forum Discussion
Cannot open Excel files with the Excel app through Dropbox on iPhone
I use the Dropbox app on my iphone. I used to be able to open excel files in excel by using “open with - excel”. But now it sends me to a screen saying Microsoft Integration wants permission. I hit the Allow button (the only other option available is “learn more”) and it just takes me back to the list of files in Dropbox. I can never get past that. I used to be able to open them from the Excel app as well, but not now. What has changed and what can I do?
- Thank you.
In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.
- Hannah
Dropbox Staff
Hi there, Mr Groovyblues, welcome to our Community.
I just tested this on my end and I don't seem to be having this issue.
Have you tried uninstalling/reinstalling both the Excel and the Dropbox app, to see if that helps?
Keep me posted.
- Hi. Have done this twice, but no joy.
- Nancy
Mr Groovyblues, hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling?
If not, please follow these steps and let me know if they help at all:
1) Clear the cache on your Dropbox app
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out of the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
If not, I’d like to know the Dropbox and Microsoft Excel app versions you’re using.
- Walter
Hey all, thanks for your reports.
I just wanted to mention that due to a recent update from Microsoft, you'll need to ensure that only 1 Dropbox storage account is connected at a time on your mobile device in order for the integration to work properly.
We're actively working with Microsoft to improve the user experience with this integration.
- Thank you.
In the meantime I have worked out how to use the OFFICE 365 app which was suggested by a previous user.
Open the 365app, press on the top left corner (your icon) of the screen, a menu comes in, click the “storage accounts”, choose which dropbox you want and then which Excel sheet. It opens for editing in Excel.- This helped me solve the issue:) thanks a lot for your help!
