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Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
12 months ago

Date format in signatures is different to settings

Hi,

I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December).

 

In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should.

 

I'm now trying to set up my first Signature request. When I drag the Date box (for the date someone signs) onto the document page, it is tagged as the format "MM/DD/YYYY". I cannot use this format.

 

So my question is:

  1. Is this just a picture to represent a date (like a squiggle is for a signature), but not actually the format that will be used? or,
  2. If it is actually the format that will be used, how do I change it?

 

Unfortunately I cannot test question 1 above as to how the date actually is displayed as I only have 3 signatures requests included until December and can't afford to waste them!

 

Account Settings
Dropbox Pro
  • Jay's avatar
    Jay
    12 months ago

    Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Sanjs, thanks for bringing this to our attention.

     

    Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account?

     

    This will help me to assist further!

    • Sanjs's avatar
      Sanjs
      Helpful | Level 6
      12 months ago

      Hi Jay,

      Via the Signatures tab on our account.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

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