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Forum Discussion
Dropbox in Ubuntu "Dropbox isn't running! Dropbox is already running!"
Dear Dropbox community
I have been struggling with my Dropbox on Ubuntu for a while now. The icon on the system tray had disappeared, but files were still syncing. I tried a couple of things to make the icon come back, according to previous users who experieced similar scenario. It did not work, and now I upgraded to Ubuntu 18.04 (from 17.04). I removed Dropbox, reinstalled it and Dropbox won't even open anymore. When I start it from the command line, it says
"Dropbox isn't running!
Dropbox is already running!"
Now I am getting this error when starting Dropbox (although it won't start, it justs loads the process):
Gtk-Message: 08:12:04.932: Failed to load module "overlay-scrollbar"
Done!
dropbox: load fq extension '/home/rodrigo/.dropbox-dist/dropbox-lnx.x86_64-51.4.66/PyQt5.QtDBus.so'
(dropbox:3330): GLib-GObject-WARNING **: 08:12:04.974: cannot register existing type 'GdkDisplayManager'
(dropbox:3330): GLib-CRITICAL **: 08:12:04.974: g_once_init_leave: assertion 'result != 0' failed
(dropbox:3330): GLib-GObject-CRITICAL **: 08:12:04.974: g_object_new_with_properties: assertion 'G_TYPE_IS_OBJECT (object_type)' failed
When I click on the Dropbox icon in the apps page, nothing happens. Any ideas?
- Walter
Dropbox Staff
Hey there rodduarte - sorry to hear about this.
Could you give our offline installer a go and let me know if you still get this error? In that case, please forward a screenshot of it in your next reply as well.
Thanks in advance.
Hi,
I have the exact same issue (on Ubuntu 18.04), using the offline installer as suggested did not work unfortunately. It gave back the same error as in the original post.
- Walter
Hey there ldamico - sorry to hear about this.
Can you try a complete, clean advanced re-install for me and let me know how this goes?
Just a few things to note here:
1. Make sure you're running our software on a supported configuration as per this article which also provides more information on the system requirements for installing on Linux machines. In this page you'll find the libraries you need to have installed as well for Dropbox to run smoothly on your device.
2. Make also sure that the drive you're installing our software is of a supported format and preferably on your primary drive (meaning the one your OS is installed on): For Dropbox to work best you should make sure that the drive is formatted as NTFS (Windows), HFS (Mac OS X) or a file system that supports extended attributes (Linux) such as EXT3, EXT4 or even BtrFS .
Let me know what you find and we'll take it from there. Thank you!
