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Forum Discussion

Philip Wade's avatar
Philip Wade
Collaborator | Level 9
10 months ago

Dropbox Integration with Zoom deprecated.

I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox autom...
Third Party Integrations
  • Sam DBX's avatar
    Sam DBX
    9 months ago

    Hi everyone,

    Thanks for your feedback regarding this.

    The Zoom integration within Dropbox is active and working normally for all users.

    If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.

    Thank you,

    Sam

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Chriskynka, thanks for bringing this to our attention.

 

Could you clarify how you were linking Zoom and Dropbox together?

 

Was this via the Zoom app itself, saving recording in the Dropbox folder, or another method?

 

This will help me to assist further!

Philip Wade's avatar
Philip Wade
Collaborator | Level 9
10 months ago

So it appears Jay you as a Dropbox Staff member were unaware of the ending of the Integration in the same way that Tim the support agent was. I trust you are passing all this information back to whomever makes these decisions at Dropbox. I would guess what we are seeing here is the tip of the Iceberg in terms of people inconvenienced by this. The Zoom Support Staff were equally unaware until I told them.

  • bblu2095's avatar
    bblu2095
    Collaborator | Level 8
    10 months ago

    The message you posted is about the same as I received from Dropbox email support (which was shared with me after a standard "can you send a screen recording" request):

     


    After careful consideration and evaluation, the Zoom integration within Dropbox is being deprecated. This means that the Zoom integration will no longer be available to our customers, effective on the 5th of February .
     
    We understand that this integration has been valuable to many of our users, and we apologize for any inconvenience this may cause. However, we believe that focusing our efforts on other features and integrations will allow us to provide an even better experience for our users.

     

    It also appears that all proof of existence of the Zoom integration is gone from Dropbox's side.

    • Philip Wade's avatar
      Philip Wade
      Collaborator | Level 9
      10 months ago

      Thanks bblu2095 I was going to check whether there was still evidence of it on Dropbox website, it is still there on the Zoom site I have just taken a screenshot of it. Take note Jay please. The communication and management of this decision is looking very poor.

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