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Forum Discussion
Dropbox Invoice (Alpha)–down for maintenance?
Is any other alpha testers for Dropbox Invoice (invoice.dropbox.com) unable to access their account? I checked on the client end and clients can't pay their invoices, and I can't access my account.
Hello Everyone,
Dropbox Invoice is being turned on in a phased manner. Our most engaged users should have regained access. The unscheduled maintenance was to fix a security vulnerability that we identified as part of an internal audit process. No data was compromised and all your information is fully safe and secure. All existing users should have access in 2-3 weeks.
New user access is closed for now. Contact support-invoice@dropbox.com for questions or issues. Thank you for your patience and understanding.
This will be the last update on this thread. Have a great weekend.
Warmly,
Ajay
Dear Jay,
Thank you for your response. I appreciate your efforts in trying to assist me with my issue regarding unable to access https://invoice.dropbox.com/. However, I regret to inform you that the issue still persists even though I followed all the steps that were provided earlier.
I am frustrated and concerned that the issue has not been resolved, despite my best efforts. As a valued customer, I hope you understand my situation and can provide me with further assistance in resolving this matter.
Please let me know what other steps I can take to fix this issue. If there are any additional details or information needed from my end, please do not hesitate to let me know.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Zack
I am experiencing the exact same issue since yesterday evening. I have tried different computers and browsers to open Dropbox invoice with no resolve. I keep being asked to request access as if I am trying this for the first time. I have been using Invoice for over 6 months and have many invoices generated and pending. Please help as this is critical to my business.
