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byang92's avatar
byang92
Explorer | Level 4
3 months ago

Dropbox Microsoft Office Online not working: Clicking "Open in Word for Web" results in preview

I'm having trouble getting Microsoft Office Online to load properly.   When I open a *.docx document as the preview and choose "Open with Word for Web" my browser opens a new tab and the loads th...
Microsoft
Microsoft Office
Third Party Integrations
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi byang92, thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing in order to understand this behavior?

 

Which browser are you using as well and what OS?

 

This will help me to assist further!

byang92's avatar
byang92
Explorer | Level 4
2 months ago

Thanks for looking into this issue , Jay ! Here are some screenshots:

If I create a new document using the browser interface, I have the option to create in Microsoft Word and "Word for the Web" opens correctly.

 

 

I save the file as "OpenMe.docx" , go back to the directory, and then try to use "Word for the Web" to open it.

 

Instead of opening it in Word for the Web, it opens in the DropBox preview app. I then go to the "Open in" dropdown menu and choose "Word for the Web" to open it in Word again.

 

 

It opens a new tab (note there is one more tab now) that still shows the document in preview mode. No matter how many times I do it, it's still opens the file in a new tab in "preview (DropBox)".


I recreated this issue in Chrome, Edge, and Firefox, all on MacOS.

EDIT: This issue stopped happening when I tried it again. I am on a different machine, so I will go back to the previous one and see if it's fixed now. In the meantime, the screenshots are representative of what I was seeing in the original post. Has a fix been pushed out in the meantime?

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi byang92 ,

     

    Thanks for reaching out.

     

    This was detected on our side and according to the engineers this issue has been resolved. 

     

    According to the latest post this appears to be working for you once again.

     

    Can you please confirm ? 

     

    If necessary please advise us and we can investigate further. 

    • OldMacITGuy's avatar
      OldMacITGuy
      Helpful | Level 6
      2 months ago

      My user confirms Word for Web is working again, thanks!

       

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