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Forum Discussion
Dropbox password synchronisation notification isn't appearing on other device
I'm not seeing any notification on my moto G9 device when I try and initiate the dropbox password add on in the firefox browser.
"Check your other devices for a notification
Let’s make sure it’s you and sync any passwords you already added.
We’ll finish setting up after we get your approval on Firefox Windows or motorola moto g(9) plus.
Didn’t get it? "
Where does this notification appear?
On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.
I use Dropbox Plus on my PC and on my iphone, and I use Chrome as my browser. A couple years ago I set up the passwords app and it worked well. Now, when I click on the icon, it says: "Check your other devices for a notification." I do not see any notification anywhere on phone or PC. I have not changed my e-mail and I can easily log in to Dropbox. The recovery options don't seem to be desirable. I don't want to clear all my passwords; I just want access to them.
- Nancy
Dropbox Staff
Hey runnermomgail! Just to clarify, are you currently connected to your Dropbox Passwords account on any device (mobile app/web browser), or are you seeing this message on all of them?
I'm seeing the message on all of them (both iPhone and PC). I did this morning notice there was an error message on the Chrome extension on my PC. I removed it, but that did not help.
I've downloaded the Dropbox Passwords - Manager on my Moto G9 and when I open the app I get a totally white screen.
- Megan
Hi severard, welcome to our Community!
Just wanted to ask if you still face both of these issues, or if you managed to access Dropbox Passwords on your Moto G9? Do you still face the white screen?
As for the notification, you should be able to receive it on your Android. If you didn't, could you try to close and re-open the Dropbox Passwords app on your device?
When you re-open the app, do you receive the notification? If not, is there any chance that your passwords are now synced?
Let me know more!
I am still getting the blank screen on the dropbox app so I cannot receive the notification on my moto g9.
On the second time I closed it and opened it, it got past the white screen. So whatever you did it worked.
I have the same issue with Passwords. I have closed and reopened both my iphone app and my PC app. I do not have any recovery words stored. I have not changed my e-mail. All I see when I try to access passwords is: Check your other devices for a notification. I cannot find any notification.
