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kanejameson's avatar
kanejameson
Explorer | Level 4
2 years ago
Solved

Dropbox Replay interface in Premiere broken

Hi All, I'm currently waking up to an error within Premiere using the Dropbox Replay app. Pulling up the window from the menu gives me the rainbow bars and "unexpected error." No software or OS updat...
Dropbox Replay
  • barlock's avatar
    barlock
    2 years ago

    Hey kanejameson, thanks again for the post and letting us know. We've isolated the issue and rolled out a fix. Sorry for the inconvenience.

    Please let us know if you have any other issues with the plugin.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey kanejameson, thanks for bringing this to our attention! 

 

As a first step, would you mind clarifying the OS you're using on your end? 

 

I'd also appreciate a screenshot of the error, in order for me to have a clear visual too.

 

Keep me posted, and we'll take it from there! 

kanejameson's avatar
kanejameson
Explorer | Level 4
2 years ago

Sequence: in Premiere click on extensions and click on Dropbox Replay, Replay window launches. I can see the file previews. When i click on any of them i get this error:

 

 

Device name EditingBay
Processor 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 3546465C-9EF6-476A-A603-42249E4AE357
Product ID 00342-20765-09615-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

 

Edition Windows 11 Home
Version 22H2
Installed on ‎2/‎24/‎2023
OS build 22621.3007
Experience Windows Feature Experience Pack 1000.22681.1000.0

Premiere 23.6.4 (Build 2)

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi kanejameson, just wanted to check with you if you're still having this issue.

     

    I'm asking, because we had a temporary outage yesterday, that could have affected this feature too.

    • kanejameson's avatar
      kanejameson
      Explorer | Level 4
      2 years ago

      Hi Megan, still doesn't work as of 9am PST on 2/14. Same error occurs.

      • dylanonelson_dbx's avatar
        dylanonelson_dbx
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey, sorry about this issue—we are actively looking into it. A couple more questions: Do you get the same errors on replay.dropbox.com? Do you see these errors on all the files on your Replay page, or just some of them? Edit: Also, is this user account the same Dropbox account you are using Replay with? Thanks!

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