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angiel's avatar
angiel
Explorer | Level 3
2 years ago

Dropbox Update today broke Workfront integrations

We used to have 2 Dropbox touch points in each Project in Workfront. One to add links from images in Dropbox using a native Dropbox connection and one to use a custom automation to grab those images ...
dropbox business
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi angiel, sorry to hear about this! 

 

You mentioned you already have some open Support tickets with our team. Would you mind sharing the ticket numbers with me, in order to locate them on our system, and check the progress and steps you've followed? 

 

Keep me posted!

angiel's avatar
angiel
Explorer | Level 3
2 years ago

Hi Megan! There's already a number of tickets and they have been escalated (I just got off the phone with Support) but I was wondering if anyone else had any additional info so I can try to triage while I wait. It sounds like the file paths have changed which is hugely problematic, but I need to confirm a few things before I see what I need to do to get us back up and running. 

Is there any tech-specific info you can share? Possibly about file paths or api calls or view permissions from third-party apps that no longer work? I'm trying to find anything to start the wheels to getting us moving again.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi angiel, we wouldn't have any specific information available that could be helpful to your situation. 

     

    As you're already in contact with the support team directly, they would be best placed to assist further on this matter.

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