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jad007's avatar
jad007
Explorer | Level 4
7 years ago

Excel keep opening an old version of a file

Hi all.   I use a tablet (Samsung) to open excel 'quote sheets' that are stored on dropbox. I always open the same file then use the 'save as' to save it under the customer's name. The problem is ...
Mobile
Third Party Integrations
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey jad007, 

    Just to be clear:

    • you’re locating the offline file in using our app 

    • then you're using the Open With option to open it with Excel

    • you edit the file and Save it, by tapping on Save (not save as a new name)

    • you are connected to the internet, and the file updates it’s online copy

    Keep in mind that while you’re on a WiFi connection, the changes will automatically sync to your online account. If you’re on a cellular/mobile network only, you must update the file manually by going to the Offline Files and tapping Update all. 

    Can you please confirm that you’re following the above steps, and then let me know the outcome? 

    Also, please make sure that your devices are fully updated with operating system updates, that you’re on the latest version of our mobile app, and that your Microsoft Office app is on the latest version. 

    Let me know.
    Thanks! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
jad007's avatar
jad007
Explorer | Level 4

Hi therer

Yes it does. Everything works fine on a laptop but as soon as we use the tablets this problem occurs!

 

Many thanks

 

Joe

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
Are you opening the file from within Excel by selecting Dropbox in connected services, or are you opening the file from within the Dropbox app, using the Export/Open In option to send the file to Excel?
  • jad007's avatar
    jad007
    Explorer | Level 4
    7 years ago

    We open it through drop box under files offline. It does sometimes say that the file is out of date but it will then download the latest version. When we opening 'the latest version' through dropbox, it then opens up excel then shows us an older version of it.

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